Bilingual Call Centre Agent

6 months ago

Remote, Canada AnswerPlus Full time

Note - Individuals need to be on site 2 days a wee on site

**Do you want to work for a company that puts the employees first?**

**Who we are**:
AnswerPlus has been in the business of helping people for over 55 years Our success is rooted in supporting our employees by putting them first. We believe providing genuine care starts with promoting it through the culture and community within our call-centers.

At AnswerPlus you will have the opportunity to change lives by being the first point of contact for the callers of our diverse client base. As a customer service representative, you will be creating positive results by providing aiding people in emergencies such as fires, floods, and power loss.

**Who you are**:

- You have a sincere desire to help others. As a CSR you will be a member of a dynamic team that is focused on treating customers with empathy and enthusiasm;
- You are willing to learn new things every day. Our company is growing, and we understand that this requires ongoing opportunities to learn, lead and advance;
- You have strong values. Bringing your real self to work and doing the right thing matters to you. Respect and authenticity shine through your personality, voice, and interactions;
- You are a good listener. Treating each call as a learning experience will help you achieve your goals to deliver memorable service.

**Your responsibilities as a CSR**:

- Provide warm professional customer support;
- Accurately collect details for clients in an organized and timely manner;
- Take messages, enter orders, process and dispatch service calls;
- Committed to continuously improving the quality, efficiency, and effectiveness of service.

**What we need from you**:

- Be fully bilingual in French and English;
- Proficient keyboarding skills and working knowledge of Microsoft Office;
- Strong people skills -- especially written and verbal communication;
- Excel at multi-tasking, organizing and prioritizing work;
- Able to adapt to a flexible work schedule -- given the nature of our work this means starting as early as 6 am or finishing your day as late as 12 am;
- All employees must be able to work a minimum of 2 weekends per month;
- Able to work from home.

**What you need**:

- A quiet dedicated room free from background noise;
- High-speed cable/fiber optic internet;
- Connection to the computer from the router - not wireless;
- Windows PC - No Mac or Chrome Books;
- Operating System: Windows 10;
- Full, standard-sized keyboard, with Function Keys (F1-F12) and number pad;
- Two monitors;
- Web cam - This is for internal training;
- Up to date anti-virus;
- Headset (combination of microphone and headset);
- Unlimited Canada wide long-distance cell phone plan;
- Unlimited Internet;
- Training is done via Zoom/Go-To-Meetings/Microsoft Teams

**We care about you**:

- Dental and health benefits;
- Paid breaks and time off;
- Profit-sharing and performance bonuses;
- One-on-one mentorship to help you reach your goals inside and outside of the office;
- Being part of an inclusive community with a strong focus on making every day genuinely enjoyable:

- o Workplace wellness;
- o Office-wide celebrations and themed days;
- o Social responsibility - team-fundraising and charity events;

**Job Types**: Full-time, Contract
Contract length: 3 months

Pay: $18.75 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- customer service: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English (required)
- French (required)

Work Location: Remote

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