Manager, Operations Ii

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Operations II

**What is the opportunity?**

You will supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under mínimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

**What will you do?**
- Hire, onboard, and train new team members.
- Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
- Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
- Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.
- Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
- Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
- Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
- Department Oversight Support
- Process Improvement

**What do you need to succeed?**

**Must-have**
- 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND
- 5+ years of securities, banking, technology and/or job specific industry experience
- 3+ years prior securities, banking, technology and/or job specific related industry experience
- Canadian Securities license
- 2+ years demonstrated and sound managerial experience leading and managing a team

**Nice-to-have**
- Experience with brokerage systems
- Experience with change management and leading teams through change.
- Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service
- Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

**What’s in it for you?**

Your job is to support our clients. Our job is to take care of you. From modern and flexible benefits to unique employee discounts, we offer a variety of tools to make work and life better.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-06-28

**Application Deadline**:
2023-07-12

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemi

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