Venue Director II

3 weeks ago

Toronto, Ontario, Canada Pinnacle Live Full time

Venue Director II

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. In addition, the Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions:

  • Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
  • Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
  • Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members.
  • Addressing complaints and resolving problems
  • Review P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary.
  • Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability
  • Maintain a working knowledge of industry trends, tools, and innovations
  • Develop and maintain strong relationships with venue partners
  • Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
  • Ensure timely payment of all payables
  • Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP's.
  • Ensure timely payment of all payables and completion of all reporting
  • Provides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle.
  • Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
  • Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills.
  • Provide technical support for events as necessary
  • Delegate tasks effectively as required
  • Comply with all safety protocols and standard operating procedures
  • Other duties as assigned.

Education & Experience:

  • High School Graduate or equivalent
  • Five (5) years of management-level experience in the audio-visual and/or hospitality industry preferred
  • Demonstrated experience aligning team members behind common goals
  • Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)


Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

  • Strong technical aptitude
  • Good working knowledge of computer hardware and software
  • Planning ability; able to plan and prioritize
  • Strong interpersonal skills
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong team player orientation
  • Professional appearance

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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