Sre Technical Lead

7 months ago

Toronto, Canada Flight Centre Travel Group Full time

**Job no**: 521135

**Brand**: Flight Centre Travel Group

**Work type**: Full time, Hybrid

**Location**: Ontario

**Categories**: Information & Technology

**SRE Technical Lead**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

As a SRE Tech Lead at Flight Centre Travel Group, you will play a pivotal role in shaping and managing our DevOps practices and infrastructure. You will lead DevOps and SRE practice and collaborate closely with cross-functional teams to ensure the reliability, scalability, and security of our travel platform. Your expertise will be essential in streamlining development and operations, automating processes, and implementing best practices for CI/CD pipelines.

**Key Responsibilities**
- Operating Model Evolution: Expertise in streamlining development and operations, release and deployment, automating processes, implementing best practices for CI/CD pipelines and change management.
- DevOps Strategy: Develop and execute the DevOps strategy for the Corporate Technology organization, including infrastructure as code (IaC), automation, monitoring & observability and SRE (Site Reliability Engineering) practices.
- Technical Leadership: Lead the DevOps & SRE practices, providing guidance, coaching, and fostering a culture of collaboration and continuous improvement.
- Infrastructure Management: Manage and scale our cloud-based infrastructure (Azure) to meet the needs of our growing travel platform.
- CI/CD Pipeline: Design, implement, and maintain efficient and reliable CI/CD pipelines to accelerate the software development lifecycle.
- Automation: Identify opportunities for automation and implement tools and scripts to streamline deployments, configuration management, and other operational tasks.
- Monitoring and Alerting: Implement robust monitoring and alerting solutions to proactively identify and resolve issues in our production environment.
- Performance Optimization: Continuously analyze and optimize system performance, scalability, and reliability.
- Documentation: Maintain clear and up-to-date documentation of the infrastructure, processes, and procedures.
- Continuous Improvement: Track KPIs/metrics (DORA) and continuously improve reliability, availability, and serviceability.
- Cost Management: Monitor the cost and consumption of Azure resources, ensuring cost-effectiveness and resource allocation.

**Experience & Qualifications**
- Proven experience (7+ years) as a hands-on DevOps Engineer/SRE, with a strong background in infrastructure and automation.
- Previous experience leading projects and continuous improvement initiatives.
- Extensive knowledge of cloud platforms (Azure).
- Extensive knowledge of infrastructure as code (Terraform, Ansible, Bicep etc.).
- Expertise in containerization and orchestration tools (Docker and Kubernetes).
- Proficiency in CI/CD tools (Github Actions, Jenkins, GitLab CI/CD, etc.)
- Strong scripting and coding skills (Python, Bash, etc.).
- Experience with monitoring and logging tools (Datadog, Grafana, Prometheus, ELK stack, Azure App Insights etc.).
- Knowledge of all things networking: TCP/IP, ICMP, SSH, DNS, HTTP, SSL/TLS.
- Knowledge of storage systems, RAID, distributed file systems, HDFS, NFS, iSCSI/CIFS.
- Working knowledge of firewalls, VPN, routing, switching, load balancing, security, and DNS.
- Familiarity with security best practices and compliance standards.
- Extremely proficient with the Unix command line, shell scripting, and configuring systems monitoring tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Ability to fight fires at scale, wrestle with lost instances on Azure/AWS, and can troubleshoot awry processes and servers with your eyes closed.
- Strong communication, interpersonal and influencing skills.
- A strong desire and ability to learn quickly.
- You are excited about providing services that affect millions of users at the world's largest companies.

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our peop

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