Technical Lead

7 months ago

Toronto, Canada Tangerine Full time

**Requisition ID**: 189171

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward thinking banking solutions with our clients’ needs in mind. We are made up of high performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best in class solutions for our customers. We believe in giving people hands-on challenges and the responsibilities that come with them, allowing them to grow, evolve and create opportunities to build their career.

Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape

We are looking for a **Technical Lead (SRE & Production Support)** to join our Tangerine’s Production Support and SRE team.

**Is this role right for you?**
- Leads and manages IT Support and SRE team. Manages the team workflow to maximize business and technical efficiencies. Develop and guide the team members in enhancing their technical capabilities and increasing productivity
- Supervises IT Support team; assigns and prioritizes production incidents, and problems, trains and coaches IT Support teams on ways to improve customer support; develop staff skills
- Ensures all production issues are resolved within SLAs, and user requests are completed satisfactorily and that all customer requests are responded to in a timely manner.
- You will run the production environment by monitoring availability and taking a holistic view of system health.
- You will improve our suite of software solutions' reliability, quality, and time-to-market.
- Measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually
- Participate in defining SLIs, SLOs and SLAs for Enterprise Systems
- Partner with development teams to address outstanding tickets and implement permanent fixes
- Create sustainable systems and services through automation and process improvements.
- Balance feature development speed and reliability with well-defined service level objectives.
- Lead on-call problem escalation and outage recovery effort, not limited to code fixes in presentation and integration layer, but also provide infrastructure level investigation and support where necessary.
- Lead post-incident technical retrospect to discover and implement remediation actions.
- You will perform troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLOs.

**Do you have the skills that will enable you to succeed in this role?**
- Be self-motivated, autonomous and a team player in a fast-paced environment.
- Good understanding of networking concepts: TCP/IP, DNS, HTTP, TLS, OSI Model.
- Experience instrumenting and monitoring cloud hosted software stacks (preferably GCP)
- Working knowledge of one or more programming languages (Java, NodeJS, Python, etc.).
- Basic knowledge of one or more scripting languages (Ansible, Terraform, Bash etc.).
- 2-4 years of experience in developing and/or supporting complex, large-scale customer-facing platforms.
- Strong working experience with incident management and setting up monitoring alerts.
- Have a proficient understanding of code versioning tools, such as Git/Bitbucket.
- Proven ability to translate ideas into technical and business realities and map technology to business problems.
- Experience with private/public cloud services and platforms.
- Superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
- Exceptional written and verbal communication skills
- Excellent problem-solving skills
- Flexible approach to work and the ability to adapt to change
- Prior production support or SRE experience.
- Proficient with MS suite

**Nice to have**:

- Experience working with scalable containerized systems in the public cloud (GCP etc.).
- Experience with Docker (or other container runtimes) and Kubernetes.
- Experience in building public and internal REST APIs.
- Experience with CI/CD tools such as Jenkins.
- Experience with fundamental front-end stack: HTML, CSS and JavaScript.
- Experience working with database technology such as SQL server, Oracle.
- Exp

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