App Support Team Lead

3 months ago

Toronto Ontario, Ontario, Canada Resonaite Full time

Our client in the financial services sector is looking for a Technical Team lead on a fulltime/permanent to own the their application operational efforts. Focus is on cloud platforms (Azure/AWS), automation, and Infrastructure-as-Code (IaC) within an Agile environment.


Location: Hybrid 1d/week - Toronto


Responsibilities:

  • Lead the operational stability and deployment of an e-commerce application, ensuring performance and scalability.
  • Provide technical direction to the Application Operations team, mentoring members to foster continuous improvement and collaboration.
  • Drive optimization initiatives using monitoring tools and data-driven insights to preemptively resolve issues.
  • Develop and manage cloud infrastructure using IaC tools (Terraform, Ansible, etc.) for scalable, automated operations.
  • Oversee cloud-native tools and serverless architectures to support efficient application management.
  • Implement automation solutions like self-healing and auto-scaling systems to reduce manual intervention.
  • Collaborate with cross-functional teams to integrate security best practices across the application lifecycle.
  • Manage application certificates and oversee vulnerability management to maintain security.
  • Ensure smooth application deployments with minimal downtime, using strategies like canary and blue-green deployments.
  • Establish and track application performance metrics (KPIs, SLIs, SLOs) to drive operational excellence.
  • Lead 24/7 on-call support to ensure quick incident resolution.


Requirements:

  • 8+ years of experience in AppOps, DevOps, or SRE roles, with at least 3-5+ years in a technical leadership capacity overseeing large-scale, cloud-based applications (Azure and AWS).
  • Proficiency in programming languages (Java preferred, Python, YAML, Go etc.)
  • 5-8+ years of experience leading Agile and DevOps transformation within teams, driving continuous integration, continuous delivery (CI/CD), and Infrastructure-as-Code (IaC) practices.
  • 5-8+ years of expertise in driving cross-functional teams (developers, SRE, QA, security) to deliver highly available, scalable, and resilient applications.
  • 5-8+ years of experience in Infrastructure as Code (IaC) and automation technologies (Terraform, Ansible, Chef, Pulumi) and ability to guide teams in adopting best practices.
  • 5-8+ years of experience with SRE principles and practices, including SLAs, SLOs, and error budgets, to drive operational excellence and reliability.
  • Proven track record in designing and implementing monitoring, alerting, and observability frameworks using tools like Prometheus, Grafana, ELK, Dynatrace, and Splunk to ensure proactive issue detection and resolution.
  • Ability to mentor and develop engineering talent, fostering a culture of continuous improvement, automation, and end-to-end ownership of services.
  • Certifications in relevant cloud technologies and automation tools (e.g., Azure, AWS, Kubernetes, Terraform) are a plus.
  • Certifications in cloud technologies and automation tools are a plus.


Nice to have:

  • Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.)
  • Certified Kubernetes Administrator
  • Site Reliability Engineering (SRE) Certification
  • Terraform Associate Certification
  • ITIL Foundation

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