Technical Lead

2 months ago

Toronto, Canada Tangerine Full time

**Requisition ID**: 208518

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

**Is this role right for you? In this role, you will**:

- You’ll be joining Tangerine’s SRE & Production Support team.
- You will run the production environment by monitoring availability and taking a holistic view of system health.
- Lead Daily team huddles, responsible for incident assignment and ensure timely closure of all customer escalations and problems.
- Responsible for coaching and monitoring team and help them resolving the complex/critical production incidents/problems.
- Lead on-call problem escalation and outage recovery effort, not limited to code fixes in presentation and integration layer, but also provide infrastructure level investigation and support where necessary.
- Lead post-incident technical retrospect to discover and implement remediation actions.
- You will improve our suite of software solutions' reliability, quality, and time-to-market.
- Measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually.
- Participate in defining SLIs, SLOs and SLAs for Enterprise Systems.
- Partner with development teams to improve services through rigorous testing and release procedures.
- Create sustainable systems and services through automation and process improvements.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Be self-motivated, autonomous and a team player in a fast-paced environment.
- Good understanding of networking concepts: TCP/IP, DNS, HTTP, TLS, OSI Model.
- Experience instrumenting and monitoring cloud hosted software stacks (preferably GCP)
- Working knowledge of one or more programming languages (Java, Nodes, Python, etc.).
- Basic knowledge of one or more scripting languages (Terraform, Bash etc.).
- 4-5 years of experience in developing and/or supporting complex, large-scale customer-facing platforms.
- Strong working experience with incident management and setting up monitoring alerts.
- Have a proficient understanding of code versioning tools, such as Git/Bitbucket.
- Proven ability to translate ideas into technical and business realities and map technology to business problems.
- Experience with private/public cloud services and platforms.
- Superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
- Exceptional written and verbal communication skills
- Excellent problem-solving skills
- Flexible approach to work and the ability to adapt to change
- Prior production support or SRE experience.
- Proficient with MS suite

**What's in it for you?**
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Work arrangements: Hybrid

LI-Hybrid

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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