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Bilingual Customer Service Professional

1 month ago

Maisonneuve, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity
**Bi-Lingual Customer Service Professional - Hybrid

As a bi-lingual Customer Service Professional, you will demonstrate superior commitment to meeting our requestor’s needs by providing prompt, accurate responses to our distributors.

**Responsibilities
- Research and resolve inquiries differing in complexity as they relate to contracting, transfers, recognition and compensation
- Demonstrate ability to problem solve, negotiate, and coordinate conflict management
- Collaborate and engage internal business partners in delivering solutions
- Gather and record detailed information from Distributors to resolve requests and concerns
- Meet pre-established service level agreements
- Participate in on-going service improvements
- Must be available Monday to Friday 9:00AM to 5:00 PM EST

Attributes
- Proven ability to multitask
- Excellent communication skills, written and verbal
- You thrive in a fast-paced, ever-changing environment in a calm and professional manner
- Ability to obtain or give information in situations which require tact, diplomacy, or persuasion

**Qualifications
- Demonstrated experience in dealing with difficult situations and problem solving
- Technical competence in maintaining an information database and producing ad hoc reports
- Research skills and attention to detail are necessary to succeed in this position
- Previous customer service experience
- Post-Secondary education
- Bilingual English/French required

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

**Salary range is expected to be between**

$39,525.00 CAD - $65,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short