Bilingual Fraud Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

In Operations, the Fraud Detection Team is looking for a meticulous **Bilingual **Fraud Analyst **to aid in our organizations fight against fraud.

The Fraud Analyst is accountable for the discovery of fraud through case and trend analysis. They will also find opportunities across Operations for control enhancements.

**Responsibilities**
- Analyze cases to identify potential fraud; completes all assigned cases in a timely manner that aligns with team objectives
- Willingness to work 12-8 eastern standard time on rotational or permanent basis
- Socialize fraudulent events, with key business partners, customers and advisors; can include outbound calls to Customers and Advisors
- Responsible for placing alerts on systems when fraud is identified.
- Continuous risk assessment of controls
- Recommend new and/or enhanced fraud controls across Operations and Canadian contact centers based on data and control analysis
- Participates in and/or conducts meetings or training related to the fraud team
- Potential to assist with refinement and documentation of team practices, procedures and reporting

**How will you create impact?**

Your role in the detection and prevention of fraud is crucial to protecting our Customers, their data and their assets. Through analysis of suspicious incidents and operation controls you will play a key role in strengthening our fraud control environment..

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- A minimum of 3-4 yrs in a Fraud Prevention, Quality or Customer Service related position
- Post Secondary Degree or equivalent business experience
- A true interest in fraud prevention and detection
- Works independently and as part of a team
- Detail oriented with ability to multi-task.
- Strong analytical skills
- Perform with high degree of accuracy which meets or exceeds the department standard
- Ability to perform complex case analysis
- Pro-actively seeks opportunities for self development
- Familiarity with various PC functions including Windows, Excel, SharePoint, and Word. Previous knowledge of multiple business units and product lines an asset

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

LI-HYBRID

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘9