Frontline Supervisor

2 months ago

Mississauga, Canada The Salvation Army Full time

The purpose of the expectation of the position is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

**KEY RESPONSIBILITIES**:
**Compliance with Shelter Standards/Program Development**:

- Assist Director with accreditation, program reviews, and other external / internal reviews to ensure compliance with shelter standards and report any issues which arise.
- Adhere to and enforce all legislation, policies and procedures affecting the workplace.
- Assist with strategic planning and actively participate in program planning, development and implementation in the areas of emergency and transitional program streams.
- Invite, encourage and develop staff participation in program development.
- Provide Director with reports as required.
- Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.

**Communications**:

- Participate in management and staff meetings.
- Assist with residents’ meetings as per policy
- Coach direct reports on a monthly basis and bring forward to Employee Relations and Director any training needs.
- Maintain open, effective and timely communication with all stakeholders.

**Community Relations**:

- Addresses any neighbour complaints and inform Director and appropriate agencies as required.
- Attend community neighbor group meetings as required.
- Represent the Salvation Army and Shelter in a professional manner at all times.

**Supervise Front line staff**:

- Ensure Task list and policies related to front line are completed
- Respond and bring forward to management team any front line concerns.
- Supervisors will resolve any issues on their shift and provide support as required to other supervisors.
- Investigate and resolve resident or staff complaint or refer to Director or Employee Relations as required.
- Supervise frontline, caseworkers, volunteers, students and housekeepers as required.
- On call Rotation between the three shelters.

**Administrative**:

- Shift Supervisor is responsible for scheduling all front line staff and finding replacements when required for all shifts. Coordinate all vacation time.
- Balance bus tickets and petty cash monthly. Responsible for the distribution.
- Day Shift supervisor is responsible for maintaining office supplies and residential supplies.
- Receive all provisional supplies and put away.
- Ensure that all HIFIS and other statistical data is completed and audited as required.
- Day Shift Supervisor is responsible for ensuring that Billings, including bus tickets and taxis are accurately completed and submitted within established time line.
- Prepare quarterly overflow reports for Shelter submission to the Region of Peel
- Serve snack to clients
- Order shelter meals and manage restriction and incident reports

**Employee Relations**:

- Participate in the hiring, orientation, training, support, evaluation, promotion, discipline and termination in consultation with the Director of Employee Relations and Director.
- Make recommendations for staffing levels, succession planning and other suggestions that will foster a positive working environment.
- Complete all administrative ER paperwork as required.
- Conduct minimum of one monthly supervision.
- Maintain staff supervision file and keep all information in a confidential location.
- Address performance issues in a timely manner, assess the proper course of action and document all items relating to the issue.
- Collect, verify all time sheets for payroll entry

**Labour Relations**:

- Participate in the internal meeting with the Union Representative as required.
- Attend labour relations meeting as required.
- Possess a sound understanding and adherence to the Collective Agreement in a spirit of positive labour relations.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**Qualifications**:

- Bachelor’s degree in social work, psychology or equivalent
- Previous Supervisory Experience
- Strong organizational skills / team player
- Able to work effectively and efficiently with limited supervision
- Good Computer skills

**HOURS**: 40 hours per week. Monday to Friday

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

Published

November 7, 2024

Location

2420 Surveyor Rd., Mississauga ON. & 3458 queen St. E., Brampton ON.,

Job Type

Full-time

Ministry Unit/Dept:
Peel Shelter and Housing Services-Overflow Shelter

Salary Range:
$26.00

Address:
2420 Surve

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