IT Support Technician
6 months ago
**PRIMARY RESPONSIBILITIES**
- Resolving technical support issues at site and from our office.
- Analyzing, documenting, and escalating critical issues to appropriate support groups.
- Maintaining technical expertise and knowledge regarding upgrades and new hardware and software brought into the company.
- Reviewing calls through our support system.
- Monitoring and ensuring timely escalation of customer issues to internal organizations or vendors. Collaborate with other IT departments on assigned projects and issues.
- Diagnose and repair hardware problems, set up, configure, and test equipment. Perform preventative maintenance and install upgrades and options.
- Install Operating system and configure PC’s according to company standards for deployment as required.
- Laptop/Desktop/Phone/Tablet device issuance and support.
- Support of various line of business specific equipment.
- Work on new technology roll outs and training of users on various systems.
- Documenting issues to the ticketing system and knowledge base.
**WORKING CONDITIONS**
- Primarily standard office environment with some support of field office and plant operations.
- Fully working in the office.
- May be required to work weekends or evenings.
**EDUCATION AND EXPERIENCE**
- Requires 3 years of related experience.
- Excellent communication skills and organizational skills
- May hold Industry Certifications such as A+, MCP, MCSE, MCITP EA/SA, CCNA/CCNP, VCP, ITIL.
- Experience with switches including routing configuration an asset.
- Graduation from a recognized post-secondary program an asset.
- Able to troubleshoot various technical issues.
- Excellent knowledge of Windows 10-11.
- Understanding of network configuration and protocols.
- Knowledge of automated software deployment methods and SCCM.
- Strong PC Hardware knowledge and skills.
- Ability to travel locally.
- Flexible, self-starter/works on own initiative in a fast paced environment.
- Strong documentation skills.
- Strong team player.
- Ability to engage in multiple concurrent complex projects.
**TOMLINSON OFFERS**:
- Competitive wages
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Employee discounts and other rewards programs
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