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IT Support Technician

4 weeks ago

Ottawa, Canada St. Patrick's Home of Ottawa Full time

_St. Patrick's Home of Ottawa is a long-term 24 hour care facility that provides supportive assisted living & respite care to our community of nearly 300 residents as diverse as the Ottawa community itself. We at St. Patrick’s Home understand quality of life means something different for everyone. That’s why we build unique, individual relationships with each of the residents of our Home through our team of staff, volunteers, residents, families and friends._

Reporting to the Manager of Support Services, the IT Support Technician will play a critical role in ensuring the smooth operation of the Home’s IT systems, leading small projects, and mentoring junior staff.

**RESPONSIBILITIES**
- Provide advanced technical support for hardware, software, and network issues.
- Lead and manage small IT projects from inception to completion.
- Mentor and provide guidance to junior staff.
- Maintain and troubleshoot IT systems, ensuring high availability and performance.
- Implement and uphold IT policies, procedures, and best practices.
- Collaborate with other departments to understand and address their IT needs.
- Ensure security and compliance of IT systems in accordance with industry standards.
- Keep up-to-date with the latest technology trends and advancements.
- All other duties as delegated

**EDUCATION OR EQUIVALENT KNOWLEDGE**

Certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent are highly desirable.

3-5 years of experience in IT support, preferably in a healthcare or long-term care setting.

**QUALIFICATIONS**
- In-depth knowledge of IT systems, networks, and troubleshooting techniques.
- Strong project management skills with the ability to lead and execute small projects.
- Excellent problem-solving skills and attention to detail.
- Proven ability to mentor and develop junior staff.
- Exceptional communication and customer service skills.
- Specialized skills or certifications in cybersecurity are advantageous.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Commitment to maintaining confidentiality and data security.

St Patrick’s Home of Ottawa is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Upon request, accommodations due to a disability are available throughout the recruitment process.

Join our team and contribute to providing exceptional care through outstanding IT support

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 3 years (preferred)

Work Location: In person

Application deadline: 2024-09-23