Field Service Supervisor

6 days ago


London, Ontario, Canada Siemens Mobility Full time

We are seeking a highly skilled Field Service Supervisor to join our team at Siemens Mobility. As a key member of our operations team, you will be responsible for supervising and mentoring a team of service coordinators, setting targets, monitoring performance, conducting employee review meetings, and scheduling formal training.

About the Role
  • Supervise, train, and mentor a team of Service Coordinators; set targets, monitor performance, conduct employee review meetings, and schedule formal training.
  • HR related actions such as vacation approval/scheduling.
  • Understand customer needs (internal/external) in order to dispatch technicians to on-call services (T&M) and planned maintenance visits.
  • Schedule T&M calls and planned maintenance visits as required, provide backup to the team.
  • Manage Service Coordinators to ensure accurate and timely scheduling of T&M calls and planned maintenance.
  • Liaise with Dispatch and Billing Service Supervisor to align with goals and needs of the department (staffing, quality etc.).
  • Guarantee customer satisfaction.
  • Act as the point of escalation for customers with concerns over scheduling.
  • Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists – facilitate Area Scheduling meetings (bi-weekly).
  • Review and improve process documentation, ensure distributed to the team.
  • Participate in the development and rollout of new programs and procedures.
  • Must understand and be able to carry out full end-to-end function of a Service Coordinator.
  • Travel between areas may be required.


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