![Martino HVAC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Technician
4 weeks ago
Location Required: "West End of Toronto" (Mississauga and West Vicinity)
A. General Summary
This position is responsible for the timely and cost effective maintenance and repair of HVAC equipment and for promoting and maintaining a high level of customer satisfaction.
B. Key Accountabilities and Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair.
- Maintain high levels of customer satisfaction.
- Operate and repair various HVAC equipment
- Educate customers on proper care and maintenance of equipment.
- Promote the value of the Company’s products, services and programs on every call.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Perform timely and accurate ‘trunk stock’ inventory counts.
- Maintain up-to-date knowledge of all equipment and regulations.
- Communicating with clients
- Problem solving and critical thinking
- Interpret schematics and wiring diagrams
- Participate in required product and technical training.
- Respond to client complaints, questions and needs
- Complete all administrative aspects of the job on time and error-free.
- Strict adherence to all Company established procedures and policies, including Health and Safety and Company Vehicle.
- Special projects or other duties as required.
C. Education/Experience/Effort
- Secondary school education or equivalent
- Licensed or apprentice with experience in servicing Water Heaters & HVAC equipment. Gas Technician II license. Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario - 313d). Valid Ozone Depletion Prevention (ODP) card. Class G Driver’s License. Willing and able to work rotating shifts and standby duties as required.
**Job Types**: Full-time, Permanent
Pay: $24.00-$45.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
Supplemental pay types:
- Overtime pay
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- HVAC technician: 1 year (preferred)
Work Location: On the road
Application deadline: 2024-02-29
Expected start date: 2024-06-01
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