Customer Service Coordinator
2 weeks ago
**BUILD YOUR CAREER AT BLACK & MCDONALD**
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
**ABOUT THIS CAREER OPPORTUNITY**
Black & McDonald's Southwest Ontario team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Customer Service Coordinator is located in Stoney Creek with a focus on supporting and facilitating the Service team. Additional responsibilities include overseeing the hourly time entry and related functions. Duties and responsibilities include but are not limited to:
- Respond as 1st point of contact on the Service line.
- Dispatch technicians for service calls, maintenance work and #4's
- Respond to client concerns promptly and escalate to Supervisor as required
- Plan and schedule all labour for maintenance agreements, projects and emergency service calls
- Develop daily, weekly, and monthly workload schedules
- Ensure agreement files are up to date with proper equipment lists and labour schedules
- Maintain vacation and trade school calendars for technicians
- Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
- Maintain accurate records on call backs, response times and other Quality Assurance elements as required
- Update and upload hourly time entry file on a weekly basis
- Complete other related duties as required
**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Customer Focus
- Holds Self and Others Accountable
- Teamwork and Collaboration
- **Post-secondary education preferred**:
- **3-5 years of Administration/Customer Service experience**
**EDUCATION REQUIREMENTS**
**WORK EXPERIENCE REQUIREMENTS**
**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
Intermediate knowledge and understanding of:
- Ability to manage multiple projects in a fast paced environment
- Effective leadership skills with a strong focus on facility and business processes
- Organization and time management
Intermediate user of:
- MS Office (Word, Excel, Project)
- JD Edwards or an Oracle-based ERP system an asset
- DSI platform an asset
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