Claims Representative

2 weeks ago


Calgary, Canada Optiom Inc Full time

**Work with Us**

Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a cover holder at Lloyd’s, this allows us to deliver on our commitment with both speed and simplicity.

**Job Title**

Claims Representative

**What is the opportunity?**

**What will you do?**
- Efficiently review and process claims with accuracy.
- Review coverages to ensure claims are eligible and paid for the proper benefits that were purchased.
- Communicate with brokers, body shops and dealers to assist our policyholders to gather required documentation.
- Provide knowledgeable responses while addressing customers' inquiries or concerns regarding their claim status and/or coverage.
- Build rapport and maintain positive relationships with customers through effective and empathetic communication.
- Work alongside other departments to provide a complete client experience.

**What do you need to succeed?**
- Level 1 General License is required for this role. Training provided.
- 1-2 years of customer service experience.
- Possess a high level of empathy, patience and understanding and the ability to navigate difficult conversations successfully and professionally.
- Excellent verbal communication skills with a clear and confident speaking voice.
- Proficient computer skills and experience working with Microsoft Office and CRM software.
- Ability to handle confidential information with integrity and maintain a high level of professionalism.
- Exceptional time management and organizational skills to prioritize tasks and meet SLAs.
- Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
- Demonstrate a comfortable and confident demeanor when interacting with both clients and co-workers.
- Display and carry positive energy with the ability to work within a team-based environment.
- High-level attention to detail is essential to this role.
- Be receptive to coaching and mentoring.
- Written and verbally fluent in English.
- A successful language assessment bonus will be provided.

**Job Summary**

**City**:
Calgary, AB or Langley, BC

**Work hours/week**:
37.5 hours

**Employment Type**:
Full Time

**Department**:
Client Care

**Posted Date**:
2023-07-26

**Application Deadline**:
2023-08-04

**Inclusion and Equal Opportunity Employment**

**Working Conditions**

Environment: Hybrid model - 3 days in-office & 2 days remote per week

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Work Location: Hybrid remote in Calgary, AB T2P 0H7



  • Calgary, Canada MSH International (Canada) Ltd. Full time

    **Job Overview** The Claims Payment Administrator is responsible for supporting the day-to-day claims payments from multiple trust bank accounts. This position will play a key role in maintaining the 1-day turnaround deadlines on claim payments, as well as supporting Accounting as required. **Responsibilities** - Assists the claims department with problems...


  • Calgary, Alberta, Canada Optiom Full time

    Salary: Work with Us Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC,...


  • Calgary, Canada Optiom Full time

    Salary: Work with Us! Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in...


  • Calgary, Canada The Co-operators Full time

    **Position Overview**: **Company**:CGIC **Number of Positions**: 2 **Language**: This role operates in English. **Work Model**:Hybrid **Alternate Title**: n/a **Additional Information**: The work location for this role is flexible to Calgary, Edmonton. There are 2 positions available. **The Opportunity**: We are a leading Canadian financial services...


  • Calgary, AB, Canada NES Fircroft Full time

    The SCM Contract & Sourcing Specialist is an integral role elevating our requirement for commercial expertise with external suppliers and contractors and developing and maintaining support with internal business partners. In this role the successful candidate will manage, assist, and facilitate pre and post contract and sourcing activities relating to our...

  • Land Representative

    24 hours ago


    Calgary, Alberta, Canada NES Fircroft Full time

    Job title: Land Representative (Senior) Location: Calgary, Alberta Contract length: 01 year Start date: June 17th, 2024 Schedule: Mon-Fri (40 hours/week) Hybrid Description: Our client is a major North American energy company based in Calgary, Alberta - Canada, that develops and operates natural gas pipelines, storage facilities and power-generation plants,...


  • Calgary, Canada Rogers Insurance Ltd. Full time

      Sharp Insurance is passionate about being an industry trailblazer.   If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group...


  • Calgary, Canada AirSprint Full time

    Maintenance Parts and Materials Representative - Calgary Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada Req #66 Tuesday, April 30, 2024 Reporting to: Vice President, Maintenance Starting salary: $55,000 per annum The big picture: Have your career take off with us! As Maintenance Parts and Materials Representative within our...


  • Calgary, Canada AirSprint Full time

    Maintenance Parts and Materials Representative - Calgary Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada Req #66 Tuesday, April 30, 2024 Reporting to: Vice President, Maintenance Starting salary: $55,000 per annum The big picture: Have your career take off with us! As Maintenance Parts and Materials Representative within our...


  • Calgary, Canada AirSprint Full time

    Maintenance Parts and Materials Representative - Calgary Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada Req #66 Tuesday, April 30, 2024 Reporting to: Vice President, Maintenance Starting salary: $55,000 per annum The big picture: Have your career take off with us! As Maintenance Parts and Materials Representative within our...


  • Calgary, Canada AirSprint Full time

    Maintenance Parts and Materials Representative - Calgary Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada Req #66 Tuesday, April 30, 2024 Reporting to: Vice President, Maintenance Starting salary: $55,000 per annum The big picture: Have your career take off with us! As Maintenance Parts and Materials Representative within our...


  • Calgary, AB, Canada Travelers Canada Full time

    Apply remote type Hybrid locations AB - Calgary time type Full time posted on Posted 2 Days Ago job requisition id R-35293 Who Are We? Solid reputation, passionate people and endless opportunities. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You...


  • Calgary, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for...


  • Calgary, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for...


  • Calgary, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for...


  • Calgary, AB, Canada Intact Financial Corporation Full time

    Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne. We’re looking for a Claims Rep II – Property Subrogation to join our growing team in the West! As a Claims Rep II – Property Subrogation, your work will have a big impact on the investigation, negotiation, and settlement of...

  • Managing Consultant

    4 weeks ago


    Calgary, Canada People Corporation Full time

    We are seeking a Managing Consultant to join our team in Calgary. The Managing Consultant’s primary responsibility will be to retain and grow relationships for an assigned block of group benefits clients. They will be committed to understanding our client needs and work in collaboration with supporting teams to unlock opportunities to identify products...


  • Calgary, Canada Canada Life Full time

    Job Description *This is a REMOTE position and can be a full-time or part-time position*  We are looking for a Consulting Psychologist, Disability Management who is an expert in the field of mental health to support Canada Life’s Group Disability Mental Health Strategy. The psychologist will provide leadership; providing solutions and...


  • Calgary, Canada Long & McQuade Limited Full time

    Location225 58 Ave SECalgary Chinook, ABJob Description• Collection of accounts receivable, outstanding rentals, and bad debts• Credit approvals for term and balance forward accounts• Credit approvals for consumer and commercial account rentals• Assist customers inquiring about their accounts and rents• Locate new contact information for credit...


  • Calgary, Canada Long & McQuade Limited Full time

    Location225 58 Ave SECalgary Chinook, ABJob Description• Collection of accounts receivable, outstanding rentals, and bad debts• Credit approvals for term and balance forward accounts• Credit approvals for consumer and commercial account rentals• Assist customers inquiring about their accounts and rents• Locate new contact information for credit...