Complaint Vigilance Analyst

**Complaint Vigilance Analyst (17 months contract)**-2307005147W

Description

Complaint Vigilance Analyst

This position reports into Jean Marc Singaram and is based in Guelph, ON.

**Who we are**

At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future-and yours. Watch us here.

**What will you do**

The Analyst III, Complaint Vigilance is responsible for triaging, evaluating, and investigating product quality complaints for J&J Consumer products in accordance with SOPs using the Product Quality Management System. We partner on local, regional and global levels with Global Consumer Care Center (GCCC), Medical Safety, Quality (External and Internal sites), Post Market Surveillance (PMS), and other business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end complaint vigilance process. This role reports to the Manager, Complaint Vigilance Investigations.

Key Responsibilities***
- Prepare for regulatory submissions, assignment of complaint to manufacturing site, and review of manufacturing site investigation (collaborate with sites to become familiar with product/manufacturing sites).
- Assist with field sample management process for products returned from Consumer.
- Assist with developing training presentations for complaint vigilance process and systems and create/update controlled documents.
- Prepare and present Complaint Vigilance data to QA Management, PMS partners and business partners.
- Participate directly or indirectly on complaint vigilance initiatives and project teams to develop, consolidate, and/or improve complaint vigilance and related processes.
- Collaborate with Make Quality, GCCC, Medical Safety, Regional Quality, Regional R&D, PMS, External and Internal Sites, and other business partners to ensure appropriate complaint handling.
- Support ADPR, Monthly Signal Analysis, CVRBs, and PMS activities.

Qualifications
- Bachelor’s Degree focused in Science, Engineering, or related field; or equivalent experience including Quality Assurance and/or Quality Control working in pharmaceutical, medical devices or other highly regulated industry
- Minimum 5 years of relevant work experience
- Quality Assurance and/or Quality Control experience
- Experience working in pharmaceutical, medical devices, a health authority regulated environment or other related or highly regulated industry
- Proven knowledge and expertise in quality processes and regulatory requirements
- **English fluency (read/speak/write) required**:

- **Requires** up to 10% travel, domestic and international

**What’s in it for you**
- Competitive Benefit Package
- Paid Company Holidays, and Paid Vacation
- Learning & Development Opportunities
- Employee Resource Groups

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

LI-TA1

Primary Location NA-CA-Ontario-Guelph

Organization Johnson & Johnson Inc.

Travel Yes, 10 % of the Time

Job Function Quality Assurance