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Customer Support Analyst

4 months ago

Guelph, Canada Camis Full time

Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.

We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible

Camis is looking for a **Customer Support Analyst** to provide support to both Camis employees and clients.

Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents. They also interact with the public professionally over the phone and in writing, guiding users through step by step solutions in a clear and professional manner

*
What you will be doing*:

- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
- Handling billing and policy inquiries
- Providing basic software troubleshooting for customer service agents
- Providing support for complex customer complaints while maintaining superior customer service and high performance
- Completing special projects as per the requirements of Camis clientele
- Handling escalated customer questions and concerns

**What you will bring to the role**:

- Exceptional customer service skills
- Professional oral and written language skills
- Previous call centre or customer care experience
- Poise and diplomacy under pressure
- Reliability with regards to attendance
- Previous experience utilizing online resources
- Troubleshooting and problem-solving skills
- Willingness to take initiative
- Ability to multitask

**The Details**:

- Start date: February 27th
- 1 week of training Monday - Friday 9:00AM - 4:00PM
- Hours after training 25-35 weekly
- Some evenings and weekends required
- Hours of operation (6:45 AM to 12:00 AM - 7 days a week)
- Work location: Guelph office
- End of contract date - October 29th 2023

*
Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.*

**Job Type**: Contract