General Manager, Ramp Handling

2 weeks ago

Dorval, Canada Menzies Aviation Full time

Job Details

Description

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.

The MA General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Federal regulations and all station operations, service delivery.

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

Service offered at the station is Ramp Handling.

**Key Accountabilities**
- Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station
- Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, and Federal regulations.
- Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery
- Leads by example and provides immediate and direct feedback to Employees and colleagues.
- Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information.
- Participates in the development of station-level budgets.
- Ensures the means for proper staffing, planning, and scheduling are in place.
- Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments.
- Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.
- Regularly interacts with customers to promote the station and to measure the level of customer satisfaction
- Uses customer feedback to constantly develop and improve capabilities and processes.
- Pursues opportunities for new business and growth of existing services.
- Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP).
- Assigns/delegates a Safety, Security, & Compliance Manager/Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base.
- Appoints a Principal Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
- Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
- Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).
- Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.
- Assists in the investigation of accidents, injuries, and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained.
- Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN), to include timely reporting, Employee follow-up, and aggressive Return-to-Work promotion.
- Leads and motivates hard working teams to deliver excellent quality and productivity
- Directs and motivates Managers to achieve agreed targets
- Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
- Conducts routine (weekly) Staff Meetings
- Completes the Manager’s Self-Certifications and other Workplace Inspections (as required)
- Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning, professional growth, and opportunities for improvement.
- Establishes Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance.
- Ensures the firm, fair, and

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