Junior Telecommunications Specialist

3 weeks ago

Brampton, Canada Dynacare Full time

**JOB DESCRIPTION**:
Job Title**Junior Telecommunications Specialist**

Function**Information Technology Solutions & Services (ITSS)**

Stratum**S1**

Department**Information Systems**

Reports To**Senior Technical Spec**
**i**
**alist - Enterprise Telecommunications**

Date Created- Date modified**May 14, 2015**

**June 23, 2017**

**JOB **SUMMARY**:
**_ High-level description of _the purpose of the job_**:

- The Junior Telecommunications Specialist will perform the on-going maintenance activities required for the Dynacare’s large and complex server, telephony and network infrastructure. He/She will provide the required infrastructure support services within the expected SLAs.

**KEY RESPONSIBILITIES**/ACCOUNTABILITIES**:
**_ List of c_ritical duties _that _the_ incumbent is expected to perform _**:

- Perform equipment installations (Servers, Switches, and routers) and relocation of equipment as required
- Provide second level technical support of existing network and telephony locally and remotely. This includes on-call status and occasional travel to remote locations
- Responsible for Service Desk (receiving and coordinating in-house inquiries), as well as problem resolution and fulfillment of service requests regarding Information Systems infrastructure. This includes contacting appropriate service personnel at Dynacare and/or vendors and follow-up as required for complete and timely resolution
- Log calls and troubleshoot hardware and/or software with contract vendors
- Work closely with senior network management to propose improvements to the network infrastructure and executes various projects to improve IT service availability
- Responsible for troubleshooting, configuration, administration and set up of the network and telephony related incidents, problems and proactive alert monitoring and resolution

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