Night Auditor

2 weeks ago


Richmond, Canada Holiday Inn Express and Suites Riverport Full time

The **Holiday Inn Express & Suites Riverport |Richmond** is looking for a _Full-Time Experienced Night Auditor_ to join our team.

From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home.

As a Night Auditor, you'll handle payment transactions, share information on local insights and attractions, inform them about hotel services as well as anticipate guests' needs.

**Responsibilities**
- Duties include but are not limited to: _
- Be the warm welcome that kicks off a memorable hotel guest experience.
- Acknowledge IHG Reward Members as well as returning guests.
- Create and manage guest bookings, be confident in upselling hotel services and products, inform guests about local attractions and hotel amenities.
- Perform reconciliations of the day's transactions and closing of the day in Opera.
- Input financial reports for management and submit them.
- Make guest room deliveries and be responsible for the meeting room set-up.
- Perform security walks both inside and outside of the property.
- Drive guests to and from Vancouver International Airport (YVR) in the shuttle.
- Perform bucket checks to ensure the right guest room rate, number of nights and credit card on file matches the guest(s) reservation.
- Perform and handle cash and credit card transactions.
- Swiftly check guests in and out; ensure IDs match reservation details, hand out room keys and process payments.
- Stay one step ahead of our guest's needs by recording and executing on their preferences, and responding to messages, requests, questions and concerns.
- Be a trusted contact for all guests. Assist them with anything from billing issues to local knowledge and loop in management whenever needed.
- Stay safe by following our safety procedures. Report and record any/all incidents and wear protective gear as required.
- Run tapes for all postings and balance each department.
- Complete the adjustment log, credit card report, and paid out log.
- Printing accounting and/or sales reports as required.
- Be a brand ambassador and take pride in your appearance.
- Read and respond to our guest reviews Make it personable.
- Be aware of any events and activities taking place at the hotel or in the area.
- Assist in the successful execution of events with management.
- Jump into other ad-hoc duties when your colleagues need your assistance.
- Coordinate and assist in the delivery of guest amenities as requested.
- Reconcile reports and information for management such as reservation details, commission(s) reports, guest issue(s), etc.

**Requirements**:

- 1-2 years hotel front desk or guest service experience.
- Previous experience with Opera or Holidex is an asset.
- High School Diploma, College or University Degree would be a bonus.
- Availability to work without restrictions. Shifts from 11:00 pm to 7:00 am or 11:15 pm to 7:15 am and includes weekends.
- Have a Class 5 Driver's License with clear driving record.
- Strong problem-solving capabilities; have the ability to turn issues into opportunities so everyone leaves with a great experience.
- Be a patient and strong communicator; guests and team members will come to you with concerns and compliments.
- You are tech-savvy Have a strong grasp of reading, writing and basic mathematics.
- You'll need to lift, push and pull big objects up to 50 lbs (23kg). This may involve bending and kneeling.

**Salary**: $18.00-$19.50 per hour

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- night auditor: 1 year (preferred)


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