Learning Solutions Coordinator

2 weeks ago

Toronto, Canada McLean & Company Full time

**Description**

Are you energized by helping internal and external learners? Are you known for your strong attention to detail, organization, customer service, and communication skills? Are you interested in Human Resources and Learning and Development? If so, we have an exciting role for you

McLean & Company is the fastest growing advisory firm in the world. We are looking for a Learning Solutions Coordinator to help us grow to the next level and meet the growing demand for our services. In this role you’ll coordinate and produce online external client-facing training programs and workshops covering topics relevant to Human Resources and Leadership teams.

Why McLean & Company? McLean is a place where your voice will be heard - a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team - a place where you are encouraged to stretch and grow.

**Position Purpose**:
The Coordinator, Learning Solutions is responsible for the process of administering blended and online learning and workshops to ensure a positive experience for McLean & Company’s clients.

**Key Responsibilities**:
As the Coordinator, Learning Solutions, you will:

- Accurately schedule and track a variety of multi-week programs, providing regular reporting and communications to partners.
- Develop and iterate the coordination and administrative processes as required for client-facing products.
- Own the registration of new cohorts and learners in multiple software systems.
- Work with facilitators to provide live in-session support to learners. Manage breakout rooms and troubleshoot technical difficulties.
- Coordinate with external vendors for relevant assessments and case studies.
- Coordinate with the Learning Solutions Team to craft detailed responses to inquiries that come through a variety of mediums in a timely manner.
- Troubleshoot the learning management system and look for opportunities for improvement of client service.
- Prepare a variety of daily, accurate reporting for both internal and client-facing use.
- Communicate often and work closely with internal teams to navigate client requests, scheduling changes, and other tasks as they arise.

**Essential**:

- Excellent precision with detailed documents
- Intermediate skills in Microsoft Office 365 (Excel, Word, and PowerPoint)
- Aptitude and enjoyment in learning new technologies quickly
- Excellent time management skills, with ability to handle multiple priorities, meet daily deadlines, and respond to changing focus.
- Strong written and verbal communication skills.
- Strong customer focus.
- Exceptional interpersonal and collaboration skills.
- Ability to thrive in an entrepreneurial and collaborate work environment.
- College diploma or equivalent experience in coordination.

**Desirable**:

- Intermediate skill with Microsoft Teams.
- Experience handling the administration of learner experiences within a learning platform.

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