Business System

2 months ago

Winnipeg, Canada New Flyer Full time

***:
Responsible for managing the Business Systems & Continuous Improvement of the Infrastructure Solutions team. Improving the effectiveness and efficiency of the Infrastructure Solutions Group (I.S.Group) through business process development and metric monitoring. Supporting a culture of continuous improvement through lean process enhancements, data analysis/reporting and system development. Managing the ongoing implementation of the ProCore PM System and improving the uptime and operation of charging equipment through an integrated data and contracted service approach.

**WHAT YOU WILL DO**:

- Manage Infrastructure Solution’s Business Systems & Continuous Improvement, including Integrated Data and Contracted Servicesteam, made up of business analysts, engineers and technicians.
- Coordinate third-party vendors, internal support groups, and staff to manage post-commissioning charger reliability, preventative maintenance, and warranty support activities.
- Oversee and drive activities to improve an integrated data approach to software solutions for customer operations that improves charger up-time and performance on all New Flyer provided charging systems.
- Build on, develop, and establish Infrastructure’s quality control system and framework strategies to support and explore revenue growth while enhancing customer experience.
- Oversee the NFIS rental equipment program and profitability.
- Oversee the ongoing implementation of ProCore PM System.
- Manage business systems supporting departmental activities, including all coordination with the Finance Department.
- Support NFI cross-functional Hoshin Kanri efforts related to charging performance improvement.
- Recognize, endorse and support a culture of continuous improvement through process enhancements using PDCA principles within the IS team or within other departments that interface with the IS team.
- Act as the Infrastructure Solutions system(s) Subject Matter Expert. Manage business systems and provide I.T.Services with system issue resolution support (including testing of requested CRFs and other IT changes).
- Refresh and continually improve departmental metrics (customer centric/self-managing). Assist in developing, tracking and reporting on departmental metrics. Use metrics to drive continuous improvement.
- Support departmental Lean Journey. Processes to be developed and or improved include those within: Sales & Bids, commissioning & acceptance, invoice & PO processing, program management, site visits and installation (to name a few, other processes as required)
- Involvement on Special Projects (and possibly Cross Functional teams when required) that could affect the future of the Infrastructure Solutions.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Bachelor’s degree.
- Working knowledge of lean process development/improvement methodology.
- Strong analysis and reporting capabilities.
- Demonstrated problem-solving skills.
- Working knowledge of Oracle, Siemens PLM or similar business systems.
- Excellent communication skills.
- Highly organized, self-starter, detail-oriented.

**WHY JOIN OUR TEAM**:

- Competitive wages and a comprehensive benefits package.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- NFI Group has been named a Manitoba Top Employer for 2020, the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY**:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

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