Spa Concierge

6 months ago

NiagaraontheLake, Canada PRINCE OF WALES HOTEL Full time

Prince of Wales is currently seeking a Part Time Spa Concierge to join our growing team

This is an excellent opportunity to work in one of Niagara's top Spa's. You'll have the opportunity to work within a tenured team, gain valuable training and grow your career

**What You'll be doing**:

- Welcomes each and every spa Guest, whether hotel guest, member or day guest.
- Assists clients to check in and out of the spa for appointments, fitness and classes.
- Responds to telephone inquiries
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere.
- Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system.
- Responds to Guest concerns and inquiries as required.
- Offers to book future appointments at the end of the Guest’s visit.
- Perform sales functions to promote the spa facility and products.
- Monitors the distribution of robes, towels, slippers and locks to each Guest.
- Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have.
- Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests.
- All other duties as assigned.

**What you'll bring to the team**:

- Previous customer service experience
- Ability to multitask
- Reliable transportation to Niagara on the Lake
- Ability to work days, evenings and weekends

**What's in it for you**:

- Discounts on hotel stays, restaurant visits, Spa Services & Treatments
- Complimentary meals while on shift
- Profit sharing
- Career advancement opportunities
- Tenured team to support your learning and development
- Company social events
- **Accessibility accommodations can be provided upon request.**_

**Job Type**: Part-time

Pay: $16.55-$17.42 per hour

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift

Work Location: In person

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