Yoga Centre Manager
2 months ago
**Role**
- Ensure excellent customer service and maintain a positive, welcoming environment for all students and clients.
- Manage and supervise customer service representatives, teachers, wellness providers and volunteers.
- Liaise and work with the Owner/Director, Retail Manager and Training and Teacher Coordinators.
- Develop and implement marketing strategies to promote the Yoga Centre, Boutique, and Online Shop.
- Plan and implement specialty classes, workshops, and events and assist with Education Centre programming.
- Online Shop product management, including shipping and inventory.
- Maintain the cleanliness and safety of the Yoga Centre, including equipment and facilities.
- Oversee financial success by maximising revenue and minimising expenses.
- Handle customer concerns in a timely and effective manner.
- Build partnerships with local businesses, organisations and individuals.
- Provide feedback and recommendations for improvement to the Owner/Director.
- Stay up to date with industry trends and implement best practices.
**Additional Qualities**
- Positive and caring personality and attitude.
- Self-motivated and willingness to inspire our students.
- Passionate about yoga, health and wellness.
- Forward thinking and anticipates the needs of our students and clients.
- Understands what it means to serve to create a quality customer service experience for our students and clients.
- Ability to ‘think on your feet’ and multi-task.
- Tech-savvy and organised.
- Willing to step up and assist colleagues without hesitation.
- Strong communication and problem-solving skills.
- Be available 25-35 hours per week including daytime, evenings and weekends. Variable based on the schedule of activities and events.
**Qualifications**
- Degree in Business, Marketing, related field or relevant experience.
- 2+ years of experience in a management role, preferably in the fitness, health or wellness industry.
- Strong understanding of marketing, business development and customer success.
- Strong problem-solving, organizational and communication skills.
- Able to maintain a high degree of professionalism with keen attention to detail and the ability to multitask.
- Passion for and understanding of yoga, fitness or health/wellness industry.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Yoga/fitness teaching experience is a plus.
**Compensation**
- Positive connections with colleagues, students, and clients.
- Being part of a healing and uplifting working environment where caring for students and clients makes a difference in their lives.
- Hourly rate of $28-$32 per hour depending on experience.
- Group Health and Dental Plan after 3-month probationary period.
- 2-weeks paid vacation (10 vacation days) after 6-months.
- FREE onsite parking.
- FREE unlimited yoga and other perks
- Discount on boutique purchases, workshops, Master Classes and Teacher Trainings.
Pay: From $28.00 per hour
Expected hours: 35 per week
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON K1Y 3E6: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (preferred)
**Experience**:
- management experience (fitness, health or wellness): 2 years (required)
- customer service: 5 years (required)
Licence/Certification:
- Certified Personal Trainer or Yoga Teacher (preferred)
Work Location: In person
Application deadline: 2024-10-31
Expected start date: 2024-11-04
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