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Customer Service Representative

4 weeks ago

Ottawa, Canada On Call Centre Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 80 hours bi-weekly
- Education:

- Expérience:

- **Education**:

- No degree, certificate or diploma
- ** Work setting**:

- Private sector
- Telecommunications company
- ** Tasks**:

- Answer written and oral inquiries
- Conduct public opinion and attitude surveys
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- ** Supervision**:

- 1 to 2 people
- ** Computer and technology knowledge**:

- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Google Drive
- ** Type of experience**:

- Call centre
- ** Security and safety**:

- Basic security clearance
- ** Transportation/travel information**:

- Own transportation
- Public transportation is available
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
- ** Own tools/equipment**:

- Internet access
- ** Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Honesty
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- ** Experience**:

- Experience an asset
- ** Workplace information**:

- Hybrid
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Bonus
- Group insurance benefits
- Life insurance
- Night shift premium
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- ** Long term benefits**:

- Long-term care insurance
- ** Other benefits**:

- Free parking available
- On-site amenities
- Team building opportunities
- Parking available
- Travel insurance