Flight Centre

3 months ago

Ottawa, Canada Flight Centre Brand Full time

**Job no**: 523428
**Brand**: Flight Centre Brand
**Work type**: Full time
**Location**: Ontario
**Categories**: Leisure Travel & Retail

**Travel Consultant - Ottawa, ON**

**Attention Travellers, Your Search for the Perfect Job Ends Here**

Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read onyour next adventure awaits

**About the opportunity**

As a Travel Sales Consultant in a customer facing retail store, you will help to plan, book, and coordinate your customers’ next amazing travel experience. You'll be working towards KPI's and commission targets so building your customer relationships and satisfaction will be critical to your success in this role.

**What It Takes to Be Part of Our Team**
- **Travel Expert**: You’re the go-to person in your circle for travel recommendations, tips, and tricks.
- **Innovative Thinker**: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
- **Sales-focused**: You believe hard work should be rewarded, so you’re focused on achieving your KPIs and sales targets to get the incentives you deserve.
- **Organised**: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work.
- **Multitasker**: You’re good at the people stuff and the behind-the-scenes stuff too - building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you.

**How You’ll Open Up the World for Our Customers**
- **Create Dream Itineraries**: Build dream trips for your customers, creating lasting memories they’ll share for years to come.
- **Share Your Knowledge**: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more.
- **Roll Out the Red Carpet**: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude.
- **Trusted Advisor**: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself.

**Experience & Qualifications**:

- High school diploma or higher
- Experience in retail or customer service with a sales focus, including the ability to upsell products or services
- Proven track record of meeting sales or customer service goals for at least 2 years
- International travel experience
- Advanced computer skills, including proficiency in using complex systems
- Ability to work full-time hours, including evenings and weekends

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- **Personal connections**:We are a big business founded on personal relationships.
- **Diversity, Equity & Inclusion**:

- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- **A career, not a job**:We offer genuine opportunities for people to grow and evolve
- **We back our people all the way**: We are strongly committed to supporting every single employee in their professional and personal development.
- **Giving Back**: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year

**Benefits Include**:

- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs

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