Service Desk Technician

2 weeks ago

Burnaby, Canada NTT DATA Full time

**Req ID**: 68400

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a Service Desk Technician - AUXILIARY to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

The Service Desk Technician provides assistance for information systems technology and resolution of routine and non-routine problems remotely and occasionally on-site as needed.

**Accountabilities**
- Uses a systematic problem-solving process to diagnose problems and resolve
- Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems
- Logs calls to record details in the ticketing system to provide problem determination, trend analysis, escalation, and timely resolution
- Consistently produces high quality incident and call tickets
- Assigns incidents and service requests appropriately to other support groups that cannot be resolved at the service desk
- Authors and reviews technical documentation and knowledgebase articles
- Keeps Manager informed of high priority issues and problems

**Qualifications**
- 1 year Troubleshooting and resolving PC hardware, software, and network issues, including Microsoft Windows Operating System issues.
- 1 year Troubleshooting and remotely resolving problems in a networked office environment, including a range of technology such as printers, computers, peripherals and mobile devices.

**Financial Responsibility
- No financial responsibility.

**Direct Supervision
- No supervisory responsibility

**Project/Team Leadership or Training
- No Team Lead/Training responsibilities.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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