Operations Supervisor

7 months ago


Calgary, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**SHIFT**: Tuesday - Friday: 1:30pm - 10:00pm AND Saturday: 9:00 - 5:30pm

**SUMMARY**:

- Reviewing Home Delivery runs, ensuring all products are staged correctly.
- Overseeing and supporting Mid Mile, ensure trailers are completed on the same day and fully processed.
- Collaboration, development and updating of delivery training materials.
- Comprehensive knowledge of all Client SOP’s
- Assist in documenting the initial, recurring and “as needed” training programs.
- Working to ensure daily KPI’s are met.
- Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)

**EXPERIENCE**:

- Previous experience in the logistics and transportation industry demonstrated ability to drive the business.
- High school diploma/GED required.
- Must be able to communicate effectively in English in both written and oral forms.

**REQUIREMENTS**:

- Strong working knowledge of delivery operations and management
- Time management skills and the ability to delegate.
- Excellent leadership and organizational skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and data entry software
- Excellent analytical and problem-solving skills - solution oriented
- Adequate knowledge of warehouse data systems
- Outstanding KPI management and leadership.
- Ability to train employees on new procedures
- Providing feedback on group and individual performance to management according to standard operating procedures
- Ability to provide constructive criticism
- Ability and desire to learn new methods and systems
- Participating in the hiring, evaluating, training, restructuring, and occasional firing of team members

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.



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