Operations Supervisor

6 months ago

Calgary, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring an **Operations Supervisor** based in **Calgary, AB.**

**Core Job Functions**:

- Onsite support to the Seaboard “Teck” operations representing and accountable to the Seaboard management team.
- Provide daily support and direction to the driver teams onsite at Coal Valley and HVC in driver management, inventory management, safe operations and other daily operational needs and challenges.
- Ensure company assets are being properly operated and maintained by all drivers and service technicians
- Assist with asset management and maintenance programs with local or remote service centers
- Create an operating discipline around Seaboard and Teck processes i.e. daily Proof of Delivery (POD) submissions
- Be a “champion” for more effective work processes and standard operating procedures (PLAYBOOK)
- Create a culture of discipline around safety, service and operational process performance
- Assist with the day-to-day resource needs of the business - driver availability and asset readiness
- Deliver on the daily asset utilization and productivity targets
- Ensure daily customer communication standards are followed and escalations occur as required
- Face to face visits with mine supervisors
- Discuss Seaboard wins and losses
- Understand the customers concerns and look to find amicable resolution
- Manage the day-to-day driver issues that may come up, and develop a driver centric culture where respect and meeting the needs of the driver (in alignment with business goals) are achieved daily
- Be relentless in providing a satisfying and rewarding work culture within the operations group such that it is a place of work that is sought after and drivers want to be part of
- Ensure all processes relating to compliance are adhered to i.e. retorque, PMs, HOS, Speed etc.
- Provide support in response to HSE incidents in partnership with HSE Coordinators and management
- Help to foster a culture of ownership around costs
- Active involvement of driver recruitment and retention processes including on-boarding needs
- Provide oversight on training efforts on mine sites and areas leading up to the mines
- Troubleshoot any equipment issues that may arise onsite and coordinate mechanical service support
- Ensure maximum driver productivity is maintained
- Assist with driver disciplinary discussions where and when required
- Development of drivers abilities, skills and adherence to company compliance
- Provide first line of response to customer complaints, concerns
- Additional duties as assigned

**Job Requirements**:

- A valid Class 1 licenses
- A clean driver’s abstract
- 3-5 years’ of relevant experience
- A passion for safety and a record of safe practices in the workplace
- Strong leadership skills and a proven ability to evaluate, train and manage drivers
- The ability to self-manage and be productive in a dynamic, collaborative environment
- Great focus and attention to detail
- Ability to multi-task and prioritize.
- Strong organizational skills.
- Proven ability to deal productively with internal and external customers

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