Customer Care Associate New

3 weeks ago


Vancouver, Canada Definity Financial Corporation Full time

Job ID : 7410
Category:
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Vancouver, Canada
Posting Range : $42,400 - $78,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role
- Your shift will be scheduled between 8:00AM and 8:00PM EST
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets What do you bring to the role?
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid



  • Vancouver, BC, Canada Definity Financial Corporation Full time

    What can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed ...


  • Vancouver, Canada Sonova Full time

    Vancouver, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Regional Customer Care...


  • Vancouver, BC, Canada Walmart Canada Corp Full time

    An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a...


  • Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Care Officer

    2 weeks ago


    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...


  • Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...


  • Vancouver, BC, Canada Raymond James Financial Full time

    Job Description - New Business Associate, Life Insurance (Case Manager) (2401512) New Business Associate, Life Insurance (Case Manager) - 2401512 Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. New...


  • Vancouver, Canada Amacon Full time

    About Us Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...


  • Vancouver, Canada Canadian Blood Services Full time

    **Job category**: Laboratory and phlebotomy **Job posting ID**: 5701 **Employment status**:Regular part-time **Position's anticipated start date**: 2024-03-25 **Possible schedule/FTE**:0.63 **Classification**:HEU 180 **Salary/Rate of pay**:SD 18 - SD 21 - $28.42 to $29.57 **Application deadline**: 2024-03-22 **Application requirements**: - Your...

  • Care Manager

    5 days ago


    Vancouver, Canada The Care Group Full time

    We are looking for Care Manager to join our Direct Nursing Services team in Vancouver, B.C. This position assumes a role in planning, directing, and developing clinical standards to promote quality care. The responsibilities include meeting and adhering to professional standards, complying with organizational and corporate policies and procedures,...

  • Customer Care Agent

    16 hours ago


    Vancouver, Canada Staffbase Full time

    **About Staffbase**: At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to UNICORN status! We're...


  • Vancouver, Canada skoah Full time

    **The Company**: Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah.® is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Retail Associates (Skin Care Coaches) to join our growing team!...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada skoah Full time

    **The Company**: Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah.® is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Retail Associates (Skin Care Coaches) to join our growing team!...


  • Vancouver, Canada Front Row Insurance Full time

    This position provides customer service to our online clients and insurance administration support in a high volume, fast paced office, specializing in film insurance._ - TAM experience an asset, BC General insurance license, Level 1 minimum required._ - If you’re a self-starter, able to work independently, multi-tasker and critical thinker, problem...


  • Vancouver, Canada Providence Health Care Full time

    REQ: PHC22-138353 - Work Area: Support - CTU - Base Site: St Paul's Hospital - City: Vancouver - Status: Regular Full Time - FTE: 1.00 - Job Category: Management/Non Union - Post date: Jan 4, 2023 - Category: Acute Care Hospital - Hours: 0800-1600 - As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and...


  • Vancouver, Canada TT Acquisition Full time

    TT Acquisition specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The TT Acquisition team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the Vancouver...


  • Vancouver, Canada Oxio Canada Full time

    **Who we are** **We believe in equal access to the internet and the opportunities that come with it.** **We’re here to share the internet. Because the internet is awesome and we heart it.** At oxio, we all work remotely. For us, remote is not a challenge to overcome. It's a clear business advantage. And our culture and product reinforce that...


  • Vancouver, Canada Villa Cathay Care Home Full time

    **Villa Cathay Care Home invites you to join us in making a difference!** Villa Cathay Care Home is committed to providing the highest quality, individualized and professional care to our seniors. By creating a safe, warm, and culturally focused Home, our elderly residents and their families find comfort, respect, and dignity. Our interdisciplinary team of...