Guest Services Manager

3 months ago

Fenelon Falls, Canada Eganridge Resort, Country Club & Spa Full time

The Guest Services Manager at Eganridge is responsible for overseeing all customer touchpoints for the Hotel. Responsibilities include:

- Training all new Guest Service Agents and Housekeepers in their position requirements.
- Responsible for establishing standards and procedures for the work of the staff of the Guest Services Department and Housekeeping.
- Responsible for the hiring, scheduling, disciplining and terminating of personnel.
- Scheduling and maintaining payroll requirements.
- Adopting best in-class standards and procedures for the Guest Services & Housekeeping Departments.
- Management of Hotel Property Management System
- Registers guests and assigns guests to rooms while accommodating special requests whenever possible
- Assists in pre registration and blocking of rooms for reservations
- Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
- Encouraged to use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Co-ordinates room status updates with the housekeeping department.
- Responsible for completing guest check in and check out procedures and settling guest accounts
- Must promote goodwill by being courteous, friendly and helpful to guest, managers and fellow employees
- Assist with other related duties, as required

**Job Requirements**
- At Least 2 Years Of Hotel Front Office Experience.
- A flexible schedule that will always include Weekends, especially in the summer
- Be reliably able to commute to our location, independent of being hired here. There is no relocation assistance available.

Pay: $42,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekends as needed

Ability to commute/relocate:

- Fenelon Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person

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