Accounts Receivable Collections Coordinator

4 weeks ago

Langley, Canada The Universal Group Full time

Do you consider yourself detailed oriented? Do you have experience in collecting on overdue accounts, and are looking for your next opportunity? Are you efficient, accurate, and can work independently? Are you looking to be a part of a growing team and company?

The Universal Group has an exciting opportunity for a Accounts Receivable Collections Coordinator to join our Finance Team. Reporting to the Director - Finance, the Accounts Receivable Collections Coordinator partners with the Finance group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.

**The Company**

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec..

With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.

**Who You Are**

Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.

Through your high level problem solving skills, and commitment to outstanding client service, you have developed a track record for understanding business interests, and building on opportunities to enhance business value through data analysis and interpretation.

**The Role**

As an Accounts Receivable Collections Coordinator, you will locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

**What you will do**:

- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Negotiate credit extensions when necessary.

**Perks & Benefits**
- A large, growing company with room for promotion
- Extended healthcare benefits available after probation
- An RRSP matching plan
- Work from our Corporate Headquarters
- Hybrid office: regular work-from-home days
- Free coffee in office
- Parking on-site, steps from the Carvolth bus transfer station
- Gym on site

**Qualifications**
- Bachelor Degree or high school, plus equivalent experience

**Why Universal Group?**

The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Finance Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further e

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