Intake Coordinator
3 weeks ago
**We are seeking a part-time Intake Coordinator to join our team **The Intake Coordinator serves as the initial point of contact to inquiring clients reaching out to our practice, focused on finding the best fit match between inquiries and our clinical team - the therapeutic relationship is one of the most important factors in success in therapy This position requires empathic and kind communication skills, a strong understanding of mental health and sexuality, and the ability to effectively manage some administrative tasks.
**You’d be a good fit for our team if**:
- You have excellent soft communication skills, both verbally and written
- You have professional or personal experience in the mental health space
- You’re passionate about mental health, sexual health, and social justice
- You thrive in a fast paced environment and can think quickly on your feet
- You enjoy working on a team and collaboratively but also can work independently
- Are good at time management and prioritizing tasks
- You can communicate with compassion and curiosity
- You are a clear communicator and are open to receiving feedback
**OKAY, the nitty gritty Here’s what the duties and responsibilities include**:
- **Client Engagement**:
- Schedules new clients and ensures they feel comfortable and prepared for their first sessions
- Matches and connects inquiring clients with services at Allura and externally, including managing waitlists
- Welcome new clients for their first sessions when arriving to the office
- **Appointment, Billing, & Administrative Support**:
- Coordinate and schedule initial sessions and consultations for first sessions between clients and counsellors
- Process payments for client sessions, as needed
- **Office Management**:
- Interact and handle vendors (i.e., water, phone, etc.)
- Open and close the office on in-office days, ensure office is in clean and stocked, and office organization
- **Team Collaboration**:
- Work alongside the Client Care Team, including the Practice Manager and Client Care Coordinator, to provide a high-touch positive client experience
- Attend weekly admin meeting with Client Care Team & biweekly All Team Meeting
- Other duties as assigned by owner as relevant to client and team care_
**Hours**:16** paid hours per week
- Sundays virtually: 10am-2pm
- Tuesdays in office: 10am-2pm
- Wednesdays in office: 10am-2pm
- Thursdays in office: 3pm-7pm
Pay: 22$ per hour
**Benefits**:
- 2 weeks paid vacation, paid out on each pay cheque
- 5 wellness days for illness and mental health
- Hybrid model available
- Invitation to all educational workshops and trainings provided to our team
**Job Type**: Part-time
**Salary**: $22.00 per hour
Expected hours: 16 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 4 hour shift
- Evening shift
- Every Weekend
**Education**:
- Secondary School (preferred)
Ability to Commute:
- Vancouver, BC V6Z 2H2 (required)
Work Location: Hybrid remote in Vancouver, BC V6Z 2H2
Expected start date: 2024-04-09
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