Parts & Service Representative, Key Accounts. Emt

2 weeks ago

Burlington, Canada Liebherr-Canada Ltd. Full time

As the dedicated key account interface, provide technical advisory support at all stages after machine delivery to service and repair, ensuring timely solutions and customer satisfaction, while capitalizing on parts and service sales opportunities to meet department profitability as per department KPIs. Act as a customer advisor and propose solutions that help improve the customer’s machines performance and reliability. Manage and enhance customers experience through effective communications and scheduled visits. Responsible for overseeing defined technical and commercial aspects of the customer service functions which support the business, in the designated region.

**Responsibilities**:

- Undertake site visits and follow ups with the key account customer
- Build and maintain close longterm relationship with the various key account departments and location
- Analyze machine fleet population and condition (number, types, age, etc.) for inventory management
- Conduct machine inspections and prepare machine condition reports with upsell potentials
- Consult with the key account customer and parts advisor and drive proactive parts planning initiatives
- Provide equipment specific technical advice and guidance to customers, technicians and parts department
- Coordinate service offerings and parts sales initiatives
- Identify, pursue and close parts and service sales opportunities
- Prepare and manage quotes to customers
- Participate in the development and implementation of service and parts sales campaigns
- Drive sales growth of the service products and parts
- Liaise with service and parts department to address all customers concerns
- Work in conjunction with the warranty team to resolve customer warranty and claims issues
- Work in conjunction with the service team to resolve customer work orders and invoice disputes
- Work in close cooperation with equipment sales teams and share market knowledge (CRM, machine status, competition machines, etc.)
- Maintain up-to-date knowledge of products and services
- Support core program by pursuing core return for exchange and Reman program (e.g. components, engines accessories, hydraulic components)
- Promote sales of LiDAT licenses and provide customer training

**Competencies**:

- 10+ years relative Liebherr experience
- Specific equipment technical knowledge and expertise on earthmoving business area is required
- High level of professionalism and communication; customer liaison, relationship building with internal/external stakeholders and suppliers
- General financial and business acumen and experience with budgeting and forecasting
- MS Office, service reporting, time entry and metrics software
- Organization, time management and work assignment scheduling
- Valid driver's license, some travel is required
- Heavy Equipment License preferred

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Jessica Gauss

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