Branch Service Manager
3 days ago
**C G Equipment is a heavy equipment dealership with branches in Guelph and Zurich, ON. We are currently searching for a branch service manager for our new facility in Guelph, ON.**
**_Duties and Responsibilities_**
- Managing branch service department
- Efficient managing in order to meet company KPI objectives
- Ensure all technicians are working in a safe environment
- Ensure Service department meets all manufacturer training requirements and any safety training.
- Ensure timely and efficient service invoicing, warranty & policy claims.
- Organize service shop, keep clean and orderly, ensure that shop equipment is in safe working order, that employees are properly trained in machines and that any safety inspections required have been completed
- Manage branch service marketing programs
- Take calls and schedule all work
- Delegate work to technicians on a daily basis
- Authorize any part orders for work orders
- Ensure work orders are complete with all parts and labor
- Quote jobs
- Follow up with customers regarding repairs done to ensure satisfaction
- Ensure technicians are trained in safety and any other necessary courses
- Ensure technicians are following proper work order procedures, completing check lists and extra repairs
- Staying on top of field service mods, warranties and customer issues
- Review technician recovery each quarter
- Provide reporting to the management team
- Promote service work, new business
- Work in co-ordination with other departments ( parts, sales, accounting and management
**_Skills & Experience_**
- Highly skilled with at least 10 years experience with customers in service environment.
- Heavy equipment mechanic with experience
- Experienced in technical calls related to equipment with mechanical, electrical or hydraulic field issues.
- Thrives in a challenging and dynamic environment and is able to prioritize tasks efficiently.
- Able to manage multiple tasks on a daily basis
- Computer literate with microsoft based programs
- Demonstrated excellent verbal and written communication
**Job Types**: Full-time, Permanent
**Salary**: $80,000.00-$95,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
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