Workforce Coordinator

4 weeks ago

Saskatoon, Canada University of Saskatchewan Full time

**Workforce Coordinator**:
ConnectionPoint is the shared service centre at the University of Saskatchewan. ConnectionPoint operates in a hybrid model, values employee creativity, and prioritizes customer experience and process improvement.

**Primary Purpose**: To join our dynamic team and provide exceptional workforce administrative support to the faculty and staff at the University of Saskatchewan.

**Nature of Work**: The Workforce Coordinator provides exceptional customer service and administrative support to the faculty and staff at the University of Saskatchewan. This includes organizing and executing benefits administration, leave administration, and recruitment processes in accordance with university policy and guidelines, applicable collective agreements, and relevant legislation. This is an exciting opportunity to work in a fast-paced, continuous improvement environment, that places a strong emphasis on employee development and collaboration.

**Typical Duties or Accountabilities**:

- Benefits administration for new and existing faculty and staff based on eligibility including but not limited to reconciling benefit invoices, enrollment, updating beneficiaries, processing claims, supporting benefit entitlement and contributions for leaves.
- Provide support for recruitment processes, including reviewing and posting positions, scheduling interviews, generating offer letters, preparing and distributing appointment paperwork, and facilitating employee onboarding.
- Respond to inquiries from faculty and staff relating to onboarding, benefit plans and workforce/employment enquiries.
- Ensure best practices and legislation are followed in the areas of privacy, employment, labour and human rights.
- Work with external benefit provider to troubleshoot and escalate benefit claim issues on behalf of the employee.
- Organize and administer paid leave entitlements upon internal transfer of employment.
- Administer transactional processes to support offboarding activities.
- Liaise with colleagues and stakeholders to provide a seamless customer experience and efficient resolution and/or routing of outstanding recruitment, onboarding, offboarding, benefits and leave enquiries and associated administrative processing.
- Contribute to customer service and process improvement by providing technology and process feedback to the Manager, Workforce Administration, and internal stakeholders to improve ConnectionPoint administrative services and operations.
- Work effectively through collaboration with other offices (FCO, SBA’s, and Colleges/Units).
- Perform other related responsibilities as required.

**Education**: Relevant post-secondary education is an asset. An equivalent combination of applicable education and experience will be considered.

**Experience**:

- Experience with employer group benefits administration
- Experience with employee recruitment and onboarding processes
- 2 - 3 years of experience within a customer-oriented workplace

**Skills**:

- Proven ability to work independently.
- Excellent written and verbal communication skills.
- Exemplary attention to detail and a strong commitment to accuracy in all aspects of job duties.
- Experience working and contributing to a diverse and inclusive environment.
- Working knowledge of University of Saskatchewan collective agreements and workflow processes is considered an asset.
- Demonstrated experience working in case management systems is considered an asset.

**Department**: ConnectionPoint
**Status**: Term 11 months with the possibility of extension or becoming permanent
**Employment Group**: ASPA
**Shift**: Mon-Fri, 8:00-4:30
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $49,301.00 - 77,033.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Specialist Professional
**Salary Phase/Band**:Phase 1
**Posted Date**: 5/11/2023
**Closing Date**: 5/16/2023 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

**Criminal Record Check**:Not Applicable
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Not Applicable
**Vulnerable Sector Check**:Not Applicable

Please review the University of Saskatchewan's **health and safety requirements** for faculty, staff and students in consideration of the COVID-19 pandemic.

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