Customer Service Representative

3 months ago

Hamilton, Canada The Canadian Centre for Occupational Health and Safety Full time

**We Have a Big Name - and a Big Mission**

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation with a single mission: upholding the right of everyone in Canada to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

That’s where you come in. We need your customer service expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As an important part of our Client Services team, you’ll help us have an even greater one.

So if the idea of making a difference and being part of a culture that values innovation, professional growth, and your overall well-being excites you, read on.

**About the Role**

Reporting to the Client Services Manager, you’ll provide product and services sales support to clients, participate in outreach activities, and offer administrative support to the Client Services team.

You’ll work closely with the Client Services team, providing support by qualifying leads through initial contacts; maintaining up to date customer information in the CRM; contacting clients to encourage renewals; developing and providing client reports and usage statistics; preparing standard quotes and agreements; and ensuring training materials and related documentation are kept up to date.

**What You Have**
- A Secondary school diploma and at least two years of experience working in a customer service role, or an equivalent combination of education and experience.
- Experience and good knowledge of word processing, and spreadsheet software (e.g. Word, Excel and Clientele), as well as client management software (CRM).
- Excellent accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a team atmosphere.
- Ability to communicate orally and in writing fluently in both official languages is required.

**Who You Are**
- An excellent communicator with strong listening skills who connects well with clients.
- A supportive, respectful team member who treats others equitably and thrives in an environment where ideas and collaboration are encouraged.
- A skilled presenter with excellent interpersonal skills, and the ability to promote products and services.
- An enthusiastic believer in providing exceptional, efficient service.

**Salary**:Within the range of **$59,400** - **$74,251** (CCOHS-06) per annum.

**Type: Full-time, temporary up to 12 months, unionized position**

**Vacancies**: 1

Please note that attaining reliability security status is a condition of employment for all CCOHS positions.

Contract length: 12 months

Pay: $59,400.00-$74,251.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON L8N 1M5: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: In person

Application deadline: 2024-09-04

  • Customer Service Representative

    5 months ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Automotive) On Site **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...

  • Customer Service Representative

    5 months ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) On-Site **Job Description**: The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Handyman Connection of Hamilton, ON Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours - Professional small office with a friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to manage small business...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    3 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team,...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Handyman Connection of Hamilton, ON Full time

    What You Will ReceiveEarn competitive pay depending on your skills, experience and availabilityWork during traditional business hoursProfessional small office with a friendly touchExcellent training and supportBusiness casual attire atmosphereResponsibilitiesDedication to excellent customer serviceAble to manage small business details while working...

  • Customer Service Representative

    5 months ago

    Hamilton, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. We are looking for to fill **two Customer Service Representative **positions at our Lifemark Physiotherapy Main East & Kenilworth...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ontario, Canada Savers Full time

    As a Customer Service Representative at Savers, you will be an integral part of creating an exceptional experience for our customers and donors.We are committed to championing reuse and inspiring a future where second-hand is second nature. Our mission is to provide unique, gently-used items that have been donated by the community to local nonprofit...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join the growing Liquids team in Hamilton, ON! The role of this Customer Service Representative is to provide support and assistance to customers, GFL sales and operations teams to bring accurate, timely response and services to GFL customer base with GFL Environmental Services Liquids...

  • Customer Service Representative

    5 months ago

    Hamilton, Canada YORK1 Full time

    Job description **Position Overview**: The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer...

  • Customer Service Representative

    1 month ago

    Hamilton, Canada Fox Refrigeration & HVAC Full time

    Overview: **Responsibilities**: - Assist customers with inquiries, orders, and issue resolution - Upsell products or services to increase revenue - Perform data entry accurately and efficiently - Analyze customer interactions to improve service quality **Experience**: - Previous experience in customer service is preferred - Strong communication skills to...

  • Customer Service Representative

    1 month ago

    Hamilton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Hamilton is looking for a Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ontario, Canada AppleOne Full time

    About the Role:As a Customer Service Representative at AppleOne, you will be responsible for processing orders, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:• Process orders and track shipments• Respond to customer inquiries via phone and email• Resolve customer complaints and issues•...

  • Customer Service Representative

    3 weeks ago

    Hamilton, Ontario, Canada Hear Right Canada Full time

    Job SummaryWe are seeking a highly organized and efficient Customer Service Representative to join our team at Hear Right Canada. Key Responsibilities include providing exceptional customer service, managing front desk operations, and maintaining accurate records. Requirements include no degree, certificate, or diploma but experience is an asset. Personal...

  • Customer Service Representative

    4 months ago

    Hamilton, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Embrace the excitement of meeting people in your community where everyday brings new faces.**: **What we offer**: ServiceOntario offers a training program that will help you be successful in the role. Join our team in Hamilton, where you will be supported to delivering fast and friendly services. **About the job**: - Learn about **the Customer Service...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ontario, Canada Tim Hortons Full time

    About UsAt Tim Hortons, we strive to create a memorable experience for our guests every day. Our goal is to provide a safe, inclusive, and respectful work environment where team members can develop ownership and life skills.The RoleWe are seeking high-performing individuals to join our team as Customer Service Representatives. In this role, you will have the...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    Benefits: Competitive salary Dental insurance Health insurance Training & development The Opportunity:Are you a people person with a passion for helping others? We’re looking for a part-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our...