Employee Relations Advisor

5 days ago

Vaughan, Canada Grainger Canada Full time

**Primary function**:
The Employee Relations Advisor (Bilingual French) is the expert investigator for situations related to the team member experience and works with HR leaders, HRMs and business partners to create proactive solutions to achieve business outcomes through people. It focuses on leveraging people data/analytics from engagement/ new hire/ exit surveys; ethics/ employee relations cases, etc. to predict trends, influence people strategies, and form unbiased points of view. Desired outcomes that this role would be responsible for driving include:

- decreased team member experience variation
- increased leader effectiveness
- higher team member engagement (and higher business performance/ global growth as a result)
- positive employee relations/ direct dealing
- inclusion (in partnership with I&D group)
- mitigate talent risks
- Improved proactive performance coaching and performance turnaround

The HR Advisor provides valued strategic consulting support and guidance through ownership of at least one TME global process. This role will function as a thought leader and coach local HR teams through deployment and adoption of best practices in the global processes, such as performance management. This role will ensure standards of excellence in deliverables, interactions and business outcomes.
**Principal duties & responsibilities**:

- Conduct TME assessments/audits, investigations, performance improvement, policy interpretation, case management, metrics and system reporting without error.
- In close partnership with the aligned HR generalist and the HRIS/HR Business Intelligence team, regularly review established set of consistent team member experience success measures for business areas of responsibility in order to proactively reduce variation in the team member experience, ensure mínimal risk and exposure to the company and create continual improvement processes.
- Operate as a global COE with ownership over one of the following processes: performance improvement, investigations, TME assessment, compliance and policy development/interpretation as well as ethics hotline responses for Grainger
- Consult, counsel and teach business partners effective ways of resolving team member issues that are supported by the Company’s policies and guidelines, mitigate risk and drive for optimum team member experience.
- Provide coaching and guidance to managers regarding their employees’ performance and assist with creation of appropriate development plans with the intention of avoiding or turning around performance improvement plans.
- Ensure leaders build capability to drive high performance teams by proactively managing performance, and increasing regular documentation and quality conversations.
- Demonstrates consultative, relationship building, interpersonal and influence skills in dealing with all levels of HR and business management and is effective at quickly establishing credibility and developing working relationships.
- Open and broaden exposure and experience with organizational leaders and team members in order to fully assess all areas of need within the business unit versus merely the one presented.
- Create open and multi way dialogue and partnerships in effort to fully understand and embrace all implications of situation at hand and greater risk.
- Proactively create open and sustained dialogue sharing value added coaching, in the moment coaching, feedback, development, and growth for team members at all levels

**Preferred education & experience**:
**Competencies**:

- Strong business and financial acumen
- Must be able to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action
- Problem solving and systemic thinking skills
- critical analytics/ diagnosis/ prioritization skills
- Strong decision making skills and judgment to drive the right impact
- Ability to relate to people at all levels and build trusted relationships
- Courage and conviction to challenge status quo and business/HR leader thinking
- Strong process orientation
- Demonstrates intellectual curiosity and learning agility
- Strong written and verbal communication skills. Presents views and arguments well to a variety of levels and audiences. Can explain concepts in a way that is simple.
- Ability to navigate a complex matrixed environment
- Serves as a strong champion of inclusion and diversity
- Highly ethical
- high integrity
- does the right thing for the business and our team members
- Demonstrated strong intellectual curiosity to ask the “why” to bring the best thinking to the table and determine root cause(s) of TME challenges.
- Exercise good judgment in dealing with highly sensitive and confidential information.
- **Experiences**
- Bachelor Degree is required.
- 5-8 years in human resource management or comparable area; specific expertise in employee relations required
- HRPA certification preferred.
- Experience in consulting, providing strategic recommendati

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