Macos and Windows Technical Support Specialist

2 weeks ago

Vancouver, Canada FM On-Demand Full time

**MacOS and Windows Technical Support Specialist**

**Description**

We're seeking a Technical Support Specialist with a broad skillset and solid experience supporting both macOS and Windows systems to join our team as a subcontractor, working with us in a full-time capacity.

We're passionate about keeping our clients happy and we need a Technical Support Specialist that can make this happen. We utilize a strong remote management stack to support our various clients, so if you have experience using device management systems and can quickly adapt to any tool your given then you'll succeed in this role.

We're primarily a remote-first team working Mon-Fri during business hours, though some on-site visits will be required to support our customer as well, so a driver's license and a reliable vehicle to get around with is a must.

**About You**
- Assuming you've got the technical expertise listed below, we're primarily interested in someone who brings the human element to their day-to-day duties; this is someone who relates to and empathizes with others genuinely, and who is also naturally curious and driven to finding unique solutions to complex or technical issues.
- You're never too proud to be wrong, admit fault, and aren't “above” any task.
- You're not afraid of occasionally “getting your hands dirty” and doing whatever it takes to see an issue progress forward.
- You're as nuts about documentation as we are and are great at recording client issues and the solutions you provide to them at all stages of the tickets' lifecycle; from inception to resolution.
- You're focused on customer experience as you understand that your actions directly impact them as well as their impression of our team.
- You possess a sound troubleshooting methodology coupled with a healthy sense of urgency and respect for people's time.
- You're not a “platform snob”, and stay focused on the end result of efficient and reliable technology our client's rely on. Some of our customer's use Windows, some use macOS, and many have a mix of the two, so while you might be an expert in either, you're knowledgeable and comfortable supporting both platforms.

**Technical Requirements**
- Apple Certified Support Professional (ACSP), or equivalent experience
- Previous experience with JAMF server including design, build, and administering policies for macOS
- Experience in an IT Managed Services environment
- Establish and maintain macOS standards, configuration specifications for our macOS fleet
- Create and maintain Knowledge Base articles for macOS and Windows
- Strong experience with Active Directory, onboarding and offboarding users and their computers
- Manage systems using group policy objects
- Create PowerShell scripts to perform reports or deploy software to Windows systems
- Create, test, and deploy MDM profiles for macOS
- Design, develop, and manage macOS and Windows solutions
- Identify opportunities in the various client environments and communicate to the vCIO solutions to be able to present to clients
- Administer software deployment, patching, and administration via Jamf Pro
- Familiarity with Device Enrollment via Apple Business Manager (ABM)
- Experience packaging and building software that can be distributed across geographically diverse systems
- Experience with keeping clients personal identifiable information confidential and secure, and understand the goal of cyber hygiene
- Valid Class 5 driver's license and a well-serviced vehicle that can be used to visit customers' office's

**Desired Skills and Experience**
- Intermediate or Advanced Microsoft certification or similar
- Entry level security certificate, Security+, Microsoft: Security, CCNA-SEC or similar
- Good knowledge of Windows Server operating systems and server hardware
- Experience with Active Directory is strongly desired
- Excellent network skills and experience with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.)
- Familiar with scripting languages (Bash, PowerShell, Python, etc) with a propensity to solve issues with automation

If you feel you'd be good match for our team then please send in your resume

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