IT Support Specialist

4 weeks ago

Vancouver, Canada Sanctuary AI Full time

**Your New Role and Team**

Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated IT Support Specialist to join our Enterprise IT team. Reporting to the Director of IT, you’ll gain a comprehensive understanding of our infrastructure and services and will support the ongoing maturation of the business.

You’ll be a valued contributor as you learn and adapt to new and challenging projects, troubleshoot and resolve issues, and consistently exceed our staff expectations. You will be the “face of IT” when people engage the team for support. By ensuring our staff have excellent IT experiences, you help make it possible for them to do their best work in pursuit of our mission to create the world’s first human-like intelligence in general purpose robots.

**Our Success Criteria**:

- Serve as the frontline support for IT tickets, promptly addressing, categorizing, and escalating issues as needed across Windows, MacOS, and Linux environments.
- Exceed expectations by delivering exceptional service experiences, consistently meeting or surpassing service level agreements.
- Maintain comprehensive and user-friendly documentation, crafting knowledge base articles to aid customers in independent issue resolution.
- Champion organization and meticulousness in ticket management, setting a standard for clarity and completeness.
- Proactively identify and implement enhancements to systems and processes, driving continuous improvement efforts.
- Facilitate the deployment and lifecycle management of user systems, enhancing asset management practices.
- Exhibit reliability and thoroughness in problem-solving, prioritizing quality-driven solutions from the outset.
- Serve as a positive ambassador for IT, fostering constructive relationships with colleagues through daily interactions.
- Cultivate mentorship capabilities, sharing expertise and supporting colleagues' professional growth and development.

**Your Experience**

**Qualifications**
- Bachelor’s degree in Computer Science or related field, or equivalent work experience
- 3+ years of experience in a helpdesk or IT support role supporting internal teams
- A demonstrated track record of technical excellence under mínimal supervision.
- Relevant certifications are welcomed

**Skills**
- Strong experience using Jira Service Management
- Understanding of ITIL / ITSM concepts
- Demonstrated experience supporting Windows 11 endpoints
- Demonstrated experience supporting MacOS endpoints
- Demonstrated experience supporting Linux (Ubuntu) endpoints
- Ability to support GSuite environment
- Ability to support Microsoft 365 environment
- Understanding of SSO and SAML concepts
- Experience with Microsoft InTune and Autopilot, Azure AD and/or Entra ID

**Traits**
- Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems.
- An exceptional focus on providing high-quality and timely customer service.
- Employ optimistic listening and conflict resolution skills to foster positive outcomes.
- Possess outstanding communication and documentation abilities, adept at engaging both technical and non-technical stakeholders effectively.
- Advocate for personal accountability, ownership, and responsibility.
- Exhibit exceptional analytical, problem-solving, and troubleshooting skills, attention to detail and perseverance.
- Act decisively and efficiently, demonstrating excellent time-management abilities.
- Showcase the ability to influence others positively, even without formal authority.
- Approach new challenges eagerly, with determination and a positive attitude.
- Exercise patience, persistence, and meticulousness in issue resolution.
- Obsession with bringing human-like intelligence to machines.

  • Support Specialist

    4 weeks ago

    Vancouver, Canada Terra Dygital Solutions Full time

    **Position: Support Specialist** **Job Type: Contractor** **Company Overview** **Position Overview** As a Support Specialist, you love problem solving and helping clients and other technicians resolve issues. You will have the opportunity to work from home or our shared office space in downtown Vancouver, and from client sites. You are known for your...

  • IT Support Specialist

    4 days ago

    Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

    At the Dilawri Group of Companies, we are seeking a highly skilled and experienced IT Support Specialist to join our team. This individual will be responsible for providing top-notch hardware and software support to end-users via various channels.The ideal candidate will have a minimum of two years of experience in a technical service role, with at least one...

  • Environmental Assessment Specialist

    5 days ago

    Vancouver, British Columbia, Canada EHS Support, Inc. Full time

    EHS Support, Inc. is a specialty environmental consulting firm that provides solutions to complex environmental, health, and safety challenges across a range of market sectors and industries.As an Environmental Assessment Specialist at EHS Support, you will join a high-performance team of risk assessors, toxicologists, ecologists, scientists, and engineers...

  • Client Care Specialist

    4 weeks ago

    Vancouver, Canada Western Veterinary Specialist & Emergency Centre Full time

    **Cats Only Animal Hospital** is currently welcoming a full-time **Client Care Specialist **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! -...

  • Peer Support Specialist

    15 hours ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    About the RoleVancouver Coastal Health is seeking a highly skilled and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in providing harm reduction services and supporting individuals who use substances.The successful candidate will have a strong understanding of the issues surrounding substance...

  • IT Support Specialist

    3 weeks ago

    Vancouver, Canada Next Level Games Full time

    Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd. We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation...

  • Financial Support Specialist

    3 hours ago

    Vancouver, British Columbia, Canada BMO Financial Group Full time

    We are looking for a detail-oriented and organized Financial Support Specialist to join our team at BMO Financial Group. In this role, you will provide exceptional client service and administrative support to our Investment Advisory team.About the JobAs a Financial Support Specialist, you will be responsible for coordinating marketing activities, assisting...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...

  • Software Support Specialist

    2 days ago

    Vancouver, Canada Tyler Technologies Full time

    Description Provide software support for Tyler clients in the use, functionality, and understanding of our products and databases. The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team...

  • Software Support Specialist

    3 days ago

    Vancouver, British Columbia, Canada Tyler Technologies Full time

    Description Provide software support for Tyler clients in the use, functionality, and understanding of our products and databases. The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Com Pro Business Solutions Full time

    **A successful Canadian supplier of**: **photocopiers, printers and document solutions since 1998.**: We partner with three of the global leaders in office equipment, Lexmark, Sharp and Xerox, which actively support our technical team in providing world-class service. Com Pro offers a pleasant work environment, excellent benefits plan and attractive...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Clinic Support Specialist

    4 days ago

    Vancouver, Canada Vancouver Laser & Skin Care Centre Full time

    **Clinic Support Specialist - Medical Aesthetic Clinic (VLSC)** Are you organized, detail-oriented, and thrive in a fast-paced environment? Our busy **medical aesthetic clinic** is looking for a **Clinic Support Specialist** to join our team at **VLSC**. **Key Responsibilities**: - Restocking clinic supplies and ensuring treatment rooms are fully...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada CNSX Markets Inc. Full time

    We’re looking for a **Technical Support Specialist **to join the Technology team. The Canadian Securities Exchange is a rapidly growing exchange invested in working with entrepreneurs, innovators, and disruptors to access public capital markets in Canada. The Exchange's efficient operating model, advanced technology and competitive fee structure help its...

  • IT Support Specialist

    6 days ago

    Vancouver, British Columbia, Canada Plaza Premium Group Full time

    Job DescriptionThe LMS Support Specialist role at Plaza Premium Group is a critical position that requires technical expertise and strong communication skills. The successful candidate will be responsible for providing advanced technical support and troubleshooting for Business Systems used in the Americas Region.This position ensures the smooth operation of...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • IT Analyst

    1 day ago

    Vancouver, Canada Mitacs Full time

    **_Do you want to be part of our innovative and entrepreneurial team?_** - Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? Are you an “outside the box” thinker who strives to implement continuous improvements? Do you take a strategic approach to your work? Do you enjoy working in a fast-paced culture where your...

  • IT Support Specialist

    4 weeks ago

    Vancouver, Canada WELL Health Technologies Corp Full time

    **Entity**:WELL Health Technologies Inc. **Position**:IT Support Specialist **Reporting to**: IT Operations Director **Type**:Full Time Permanent **Location**:Vancouver (hybrid) **Company Overview**: **JOB DESCRIPTION** The Company is currently searching for a motivated team player for a full-time IT Support Specialist role. Reporting to the Director,...

  • Remote Support Specialist

    1 day ago

    Vancouver, British Columbia, Canada American Income Life AO - Abimbola Balogun Full time

    Join AO Globe Life as a Remote Support Specialist Are you passionate about customer service and problem-solving? Do you want the freedom to work from anywhere? AO Globe Life is looking for a Fully Remote Support Specialist to join our dynamic team and provide top-notch assistance to our customers—all from the comfort of your home. What We Offer:...