Partner Success Manager

3 weeks ago

North Bay, Canada ThinkOn, Inc. Full time

ThinkOn is expanding its Service Delivery team Reporting to the Sr. Director, Service Delivery, the **Partner Success Manager (PSM)** will act as the designated customer service leader familiar with our Partners and Subscribers and their business needs. This role is intended to ensure proactive, coordinated access to ThinkOn experts to accelerate case resolution, and strive to continuously improve ThinkOn’s service delivery and customer experience.

The PSM is accountable for the operational account management provided to ThinkOn customers by leading and supporting ThinkOn technology teams to ensure optimal performance of ThinkOn’s systems that support Partner and Subscribers.

This role will be responsible for coordinating the delivery of services, ensuring high-level of performance of our Partners and their Subscribers. The Partner Success Manager must be capable of coordinating a team of internal and external staff, organizing projects, and collaborating closely with technical resources across ThinkOn. The PSM will be a recognized expert in ThinkOn products, services, processes, communication, and best practices. Their primary mission is to achieve service delivery success and become the voice of the customer within ThinkOn.

**You Will**:

- ** Account Management -** This role is accountable for an all-encompassing view of their account(s) including but not limited to ongoing issues, tickets, onboardings, offboardings and services offered.
- ** QBRs -** Host formal Quarterly Business Reviews (QBRs) with key Partners to ensure we are delivering on customer commitments and adapting to required changes.
- ** Continuous Improvement -** Analyzing existing IT systems and processes and working to continuously improve solutions and services.
- ** Escalations** - Ensuring that customer escalations are addressed promptly by engaging the appropriate resources across ThinkOn.
- ** Proactive Problem Resolution -** Proactively analyzing client problems, issues and challenges and addressing each by developing and executing on resolution plans.
- ** Project Coordination -** Defining key resources required for tactical projects and presenting progress and delivery to all relevant stakeholders.
- ** Collaboration - **Collaborating with technical staff within ThinkOn as well as at the Partner to create strategic plans to deliver services.
- ** Account Subject Matter Expertise **- Work closely with sales and technical architects to help identify and assist with complex solutions and cross-sell opportunities.
- ** Change Management
- **Working closely with technical teams to ensure seamless change management on client infrastructure by participating in weekly change advisory board meetings as required.
- ** Growth & Development - **Attending workshops, training and scheduling refresher courses (internal and external) as required.

**You Have**:

- A bachelor's degree in a Business-related field
- Strong experience with large Account Management and Customer First Focused
- Experience with Project Coordination/Management
- Experience with Service Delivery and Engagement Coordination
- Experience with Information Technology concepts, specifically in virtualization, IT Infrastructure, and Data Recovery
- Experience in customer service and leadership preferred
- General IT knowledge and a strong knowledge of the Microsoft Office Suite
- Cloud IaaS knowledge is an asset
- Strong customer service, project management, and quality control skills
- Superb analytical, diagnostic, and troubleshooting skills
- The ability to make important decisions in a fast-paced environment
- Great interpersonal, facilitation and communication skills. An ability to gain the trust of all levels within a Partner and grow your relationship with them is key to success.
- Good resource planning skills
- French Language skills are an asset

**Benefits and Perks**:

- A remote-first culture
- Competitive compensation package
- Flexible time-off for vacation; 5 personal days/year
- Comprehensive health and dental benefits*
- A $1,000* Wellness & Learning allowance*
- Eligible to join the ThinkOn Group Retirement Savings Plan*
- Referral Bonuses for successful hires*
- _These benefits are for full-time permanent employees only._

**Think On, Incorporated: Where Data Thrives**

Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable. ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-e

  • Partner Administrative Assistant

    2 weeks ago

    North Bay, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by...

  • Partner Administrative Assistant

    2 days ago

    North Bay, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence...

  • Human Resources Business Partner

    1 month ago

    North Bay, Canada Ontario Northland Full time

    **POSITION**: Human Resources Business Partner (HRBP) **REPORTS TO**: Director, Human Resources*** **DEPARTMENT**: Human Resources **LOCATION**:North Bay **REFERENCE**:800-92-24 **SALARY**: $85,826 - $100,958 **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital...

  • Customer Success Manager

    2 weeks ago

    North York, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 days ago

    North York, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 days ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Skills for Success Program

    1 month ago

    North Bay, Canada Toronto Catholic District School Board Full time

    **Near North District School Board** - requires: **Program Description**: - The program supports adult participants with intellectual disabilities to develop the foundational skills to maintain and advance their employment opportunities. The “Skills For Success” initiative will design and implement training to improve the participants’ workplace...

  • Manager, HR Business Partners

    1 month ago

    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Student Success Advisor

    1 month ago

    North Bay, Canada Canadian Career College Full time

    **Job Title** - Student success advisor**Department** - Academics**Location** - North Bay**Reports to** - Director of Student Success**Supervises** - No supervisory dutiesJob Summary Student Success advising is a developmental process which considers students’ academic needs and goals, interests, prior education, and previous workforce and life...

  • Customer Success Manager

    7 days ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 days ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 days ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 days ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Student Success Navigator

    1 month ago

    Thunder Bay, Canada Oshki-Pimache-O-Win: The Wenjack Education Institute Full time

    **OSHKI-PIMACHE-O-WIN: THE WENJACK EDUCATION INSTITUTE** **STUDENT SUCCESS NAVIGATOR** *** The Student Success Navigator will contribute to the overall success of Oshki-Pimache-O-Win: The Wenjack Education Institute by working with the Student Success strategy offering a range of student support services to Oshki-Wenjack students in coordination with...

  • Product Manager

    1 month ago

    North Bay, Canada ThinkOn Full time

    **ThinkOn Inc: Where Data Thrives** **This is a remote position.** **About This Role** As part of the Product Management team, the Product Manager’s primary responsibility will be to work with the Product Management team to deliver on the product priorities of ThinkOn. The Product Manager will work with their fellow product management team members as...

  • District Manager

    15 hours ago

    North Bay, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in products and services related to energy, renewables, lighting, wire & cable, automation and IIOT and networking. We work with the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us...

  • Business Development Manager

    13 hours ago

    North Bay, Canada Futurpreneur Canada Full time

    **About Futurpreneur Canada** Futurpreneur Canada has been fostering the entrepreneurial passions of diverse young entrepreneurs across Canada since 1996. We’re the only national, non-profit organization that provides financing, mentorship and resources to aspiring business owners aged 18-39. More than 16,500 young Canadian entrepreneurs, spanning every...