Collections Manager

2 weeks ago


Woodbridge, Canada International Credit Experts Inc. Full time

**Job description**

We are searching for a highly motivated, enthusiastic, and experienced **Director of Collections and accounts receivable.**

International Customer Care Services Inc. is a leader in debt collections and call center services. We are looking for a director to join our executive team. The director will be responsible for overall collection strategy and operations with the position directly reporting to the CEO.

**Responsibilities**:

- Manage collection managers and a team of collectors
- Review reports and analyses to evaluate the quality and effectiveness of current policies and procedures
- Ensure the team meets production and collection target goals, comply with the company standards, and comply provincial collection laws
- Train and assist team members with collection activities and the doubling of accounts.
- Organize collection workflow, manage dialers, and formulate the agency strategy
- Complaint handling and resolution (ministry complains, BBB etc.,)
- Assist with RFPs and onboarding new clients with business development team
- Complete other tasks consistent with the director’s position assigned by the CEO

**Experience/Qualifications**:

- Minimum 5 years of director/senior management collection experience is a must
- Must be familiar with provincial compliance rules and regulations

**What We Offer**:

- Great compensation based on experience
- Great commission structure and benefits
- Opportunity to work in a pleasant environment with a great team
- Yearly Performance Review
- Hybrid work model

**Job Types**: Permanent, Full-time

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- collection manager: 5 years (preferred)

Pay: $60,000.00 per year

Work Location: Hybrid remote in Woodbridge, ON L4H 5A4



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