Account Coordinator, Season Seat Services

3 weeks ago

Edmonton, Canada Oilers Entertainment Group Full time

**About OEG**:
OEG delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada. OEG also owns and operates Edmonton’s high-performance health and fitness club, Archetype, and is co-owner of film production company Silver Pictures, one of Hollywood’s highest-grossing producers of all time.

At OEG, our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passion, which is ours as well We play like a team and always work with integrity towards our common purpose. We have a commitment to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

**Role Summary**:
**Core Responsibilities and Duties**:

- Provides a proactive approach to service for Oilers Season Seat Holders in an effort to maintain and increase revenue
- Maintains relationships and the retention of ~1,000 Season Seat accounts including hosting/hospitality requirements
- Quickly respond, resolve and proactively anticipate customer challenges, complaints, requests, and inquiries by being an expert on all products, benefits and services
- Assist during gamedays in ensuring an exceptional experience for all ticketed guests. Functions may include, but is not limited to, ticket and client service support, overseeing Season Seat Holder experiences and managing service standards
- Accurately enter all touchpoints and client profile information gathered in CRM system for reporting, updating and account relationship purposes
- Identify and convert on incremental revenue opportunities for existing clients
- Assists with ticket service issues that may arise within the department by demonstrating excellent teamwork and collaboration
- Prepares event night reporting in relation to assigned accounts working to resolve any service issues that may need post event resolution
- Assist with Season Seat Holder events and project including organizing, setup, check-in, operations and execution
- Daily creation of detailed account financial statements - payments, credits, details
- Processes payments in accordance with payment plans
- Facilitates AR calls to clients with past-due payments

**Who You Are**:

- You are a customer service extraordinaire, with experience in a related field (sports industry, hospitality, etc.)
- You excel at and enjoy providing service and conflict resolution with ease and patience
- You're a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts
- You are positive and resilient with a team-centric attitude and a professional demeanor
- You are a collaborative culture builder that works well with a diverse team
- You're comfortable handling sensitive and confidential situations and information
- You are passionate about the Sports and Entertainment atmosphere, and are excited and flexible to work event hours as needed: including evenings, weekends and holidays

**Education, Experience and Skills**:

- Undergraduate Degree or Certificate is required. In lieu of formal education, extensive experience in a related field may be considered
- 1-3 years of experience in a related field
- Excellent written and oral communication skills
- Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products (OneNote, Outlook, Excel, Word); Experience with TM Archtics and Microsoft Dynamics is an asset
- Ability to handle multiple tasks and projects with varying deadlines while maintaining a positive working attitude

**What's in it for you?**
- 100% Employer-paid Health Benefit Plans
- RSP Matching Program
- Flexibility & hybrid work model
- Oilers, Oil Kings, and Live Entertainment ticket options
- Healthcare and Lifestyle Spending Account Options
- On-Site secured parking and/or transit allowance
- On-Site gym
- Beautiful office space located in Rogers Place - with easy access to the LRT
- Social team culture + employee events

**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-

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