Bilingual Sales and Service Coordinator

3 months ago

Mississauga, Canada Mosaic Full time

**DESCRIPTION**

**A little bit about us**

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.

In this role you will be dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and laundry appliance company. Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.

**What are we looking for?**

Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.

We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team

**Essential Duties**:

- Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners
- Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries
-
- Process field stock maintenance and part orders
- Helping consumers update their profiles in eCRM and register their products
- Educating consumers about their manufacturer’s warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.
-
- Support the day-to-day activity of an online product knowledge platform
- Maintain a high level of professional communication with internal and external stakeholders
- Resolve problems and action to be taken and then communicate them quickly and clearly
- Enhancing current SOPs and creating new processes, as required
- Support ongoing projects as required

**RESPONSIBILITIES**

**In this role you will**:

- Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
- Confirming/changing orders/deliveries
- De-escalate and work with the appropriate team to resolve order & delivery challenges.
- Proactively manage orders to ensure order quality and order fulfillment.
- Communicate processes and policies to internal & external parties as appropriate.
- Adhere to established guidelines and follow Standard Operating Procedures (SOP)
- Provide order and business process support to Sales and Supply Chain functions.
- Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
- Identify process improvement opportunities.

**QUALIFICATIONS**

**Experience to be successful in the role**:

- Proficient in English and French (written and verbal)
- 1-2 years’ experience in a customer service role
- Experienced in appliances and consumer electronics, considered a bonus
- Post-Secondary Education, preferred
- Superb communication skills, both written and verbal
- Must be comfortable completing a criminal background check

**What can we offer in return?**

We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.

Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package:

- Paid training
- Health and Dental benefits
- Company matched retirement savings plan
- Opportunities to grow within the company
- Plus, surprise perks you'll love

**ABOUT US**

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach
- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**

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