Contact Centre Associate

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Hourly Rate: $17.12- Check out the YMCA’s total compensation package

Location: Contact Centre - 90 Eglinton Avenue East Toronto

Work Hours: 20-30 hours/week

Employment Type: Part Time Hourly Contract-6 months

Number of Vacancies: 3

Anticipated Start Date: June 3, 2024

Deadline to Apply: April 19, 2024 at 5 pm

**Be the Spark** Join our passionate Membership Services team and help us to achieve great things in our community

**In this role, you will**:

- Provide referrals, process registrations, cancellations, bookings, sales, renewals, upgrades, modifications, payment resolution and orientations in an efficient manner.
- Manage general inquiries; field complaints/recommendations.
- Provide Employment and Community Programs sales, orientations, assessment bookings and general information.
- Support YMCA Health and Fitness in phone sales/registration, renewals, upgrades, modifications, payment issues, complaints/recommendations, and general inquiries.
- Support Summer Camp in sales/registration, orientations, referrals, payment issues, complaints/recommendations and general inquiries.
- Complete administrative duties including data maintenance, event support, processing cancellations and payments, maintaining files, mailing, and faxing.
- Collect information from dynamic programs and services to offer more efficient response times to members.
- Perform other duties as assigned

**You bring**:

- 2 years’ experience in contact centre, customer service or information distribution environment or equivalent experience
- Demonstrated problem-solving and conflict resolution skills in a fast-paced environment
- Strong organizational, time management and multi-tasking skills
- Knowledge of YMCA programs and services is an asset
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to diversity, equity, inclusion and building a sense of belonging
- Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
- Knowledge of CRM system is an asset
- Flexibility regarding assigned work schedule

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

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