Contact Centre Associate

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Hourly Rate: $17.12- Check out the YMCA’s total compensation package

Location: Hybrid position-Contact Centre - 90 Eglinton Avenue East Toronto

Work Hours: Upto 37.5 hours/week

Employment Type: Part Time Hourly Contract

Number of Vacancies: Multiple

Anticipated Start Date: January 15, 2023

Deadline to Apply: December 15, 2023

**Be the Spark** Join our passionate Membership Services team and help us to achieve great things in our community

**In this role, you will**:

- Provide referrals, process registrations, cancellations, bookings, sales, renewals, upgrades, modifications, payment resolution and orientations in an efficient manner.
- Manage general inquiries; field complaints/recommendations.
- Provide Employment and Community Programs sales, orientations, assessment bookings and general information.
- Support YMCA Health and Fitness in phone sales/registration, renewals, upgrades, modifications, payment issues, complaints/recommendations, and general inquiries.
- Support Summer Camp in sales/registration, orientations, referrals, payment issues, complaints/recommendations and general inquiries.
- Complete administrative duties including data maintenance, event support, processing cancellations and payments, maintaining files, mailing, and faxing.
- Collect information from dynamic programs and services to offer more efficient response times to members.
- Perform other duties as assigned

**You bring**:

- 2 years’ experience in contact centre, customer service or information distribution environment
- Demonstrated problem-solving and conflict resolution skills in a fast-paced environment
- Strong organizational, time management and multi-tasking skills
- Knowledge of YMCA programs and services is an asset
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to diversity, equity, inclusion and building a sense of belonging
- Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
- Knowledge of CRM system is an asset
- Flexibility regarding assigned work schedule

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

  • Manager, Contact Centre

    6 days ago

    Toronto, Canada Alcohol and Gaming Commission of Ontario Full time

    The AGCO's Contact Centre is a fast pace, omni-channel, and high profile organization that is committed to service excellence. The Contact Centre requires a high performing, innovative, customer centric and experienced leader to fill the role of Manager, Contact Centre. Working within a changing work environment, you will lead a high performing,...

  • Contact Centre Specialist

    7 days ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    The Contact Centre Specialist will be responsible for executing the activities and tasks for change/project requests for the contact centre products and solutions. The Contact Centre Specialist will execute project activities and tasks following standard project methodology, ensuring all project activities are completed on time and within scope, including...

  • Contact Centre Supervisor

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Porter Airlines Full time

    Job Summary As a Porter Contact Centre Supervisor, you will play a pivotal role in leading our Contact Center team towards a digital-first and customer self-service approach. Reporting to the Manager, Contact Centre, your responsibilities will encompass remote agent floor and scheduling management, workflow distribution, agent responsiveness, quality...

  • Knowledge Management Specialist, Contact Centre

    7 days ago

    Toronto, Canada Alcohol and Gaming Commission of Ontario Full time

    The Alcohol and Gaming Commission of Ontario (AGCO) is responsible for regulating the alcohol, gaming, horse racing and private cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest. The Service Strategy and Experience Branch requires an experienced **Knowledge Management Specialist** to...

  • Manager, Contact Centre

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Porter Airlines Full time

    Job Summary Are you able to expertly manage a customer-focused contact centre, offering service across multiple channels while maintaining amazing employee engagement? Do you have an unwavering positive attitude? Are you familiar with how to manage a virtual customer service team? Do you know how to influence without direct authority? Are you effective at...

  • Team Supervisor, Contact Centre

    7 days ago

    Toronto, Canada AGCO Full time

    **Position Title**: Team Supervisor, Contact Centre **Term**: 2 Permanent, Full-Time **Division/Branch**: Communications and Service Experience Division / Service Strategy and Experience Branch **Application Deadline**: November 23, 2023 **Level**: Level 9 **Salary Range**: Min: $71,499 to Max: $89,375 **Work Location**: Head Office, Toronto, ON;...

  • Team Supervisor, Contact Centre

    7 days ago

    Toronto, Canada Alcohol and Gaming Commission of Ontario Full time

    The **Alcohol and Gaming Commission of Ontario (AGCO)** is a regulatory agency that reports to the Ministry of the Attorney General. The AGCO is responsible for regulating the alcohol, gaming, horseracing, and private cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest. The AGCO's...

  • Contact Centre Service Agent

    7 days ago

    Toronto, Canada The Travel Corporation (Canada) Full time

    The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a...

  • Manager, Contact Centre and Service Standards

    6 days ago

    Toronto, Canada George Brown College Full time

    **CLOSING**:Open until filled. *** **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Patient Administrative Associate

    7 days ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    We currently have a **Regular Full-time **opportunity for a **Patient Administrative Associate **in the **Veterans Centre - LGSW/LDMH **at our **Bayview Campus**. **Hours of Work**:Weekdays**: Days; 8 hrs; As per schedule Summary of Duties The PAA is responsible for the coordination of patient flow and patient activities, administrative services for the...

  • Fraud Agent

    5 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre

    2 days ago

    Toronto, Canada The Travel Corporation Full time

    The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a...

  • Contact Centre Representative

    6 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    2 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Center, Patch and Vulnerability QA

    1 week ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Contact Center, Patch and Vulnerability QA

    1 week ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Contact Center, Patch and Vulnerability QA

    2 weeks ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Contact Center, Patch and Vulnerability QA

    1 week ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Contact Center, Patch and Vulnerability QA

    1 week ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...

  • Contact Center, Patch and Vulnerability QA

    1 week ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...