Training and Support Specialist

4 weeks ago


Toronto, Ontario, Canada Top Hat Full time
About the Role:

We're seeking a highly organized and customer-focused individual to join our team as a Training and Support Specialist. As a key member of our customer success team, you will be responsible for delivering exceptional training and support to our clients, ensuring they get the most out of our platform.

Key Responsibilities:
  • Develop and deliver customized onboarding journeys for new clients, ensuring they are fully prepared to adopt our platform.
  • Provide expert training and support to clients, helping them to effectively use our platform in their classrooms.
  • Collaborate with clients to identify and address any challenges or concerns, providing proactive solutions to ensure their success.
  • Work closely with our sales team to ensure seamless onboarding and implementation of our platform for new clients.
  • Continuously evaluate and improve our training and support processes, ensuring they meet the evolving needs of our clients.
About You:

We're looking for someone with a passion for learning design, ideally with a background in teaching, coaching, or training. You should be highly organized, with excellent communication and interpersonal skills. Experience with technology and a customer-obsessed mindset are essential.

As a Training and Support Specialist, you will be a key ambassador for our company, representing our values and commitment to customer success. If you're a motivated and customer-focused individual who is passionate about education technology, we'd love to hear from you.



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