Employee Engagement Coordinator, Human Resources

4 days ago

Red Deer, Canada Heritage Family Services Full time

Description:
**Department**: Human Resources
**Location**: Red Deer, AB
**Status**: Full Time, Standard 40 hours per week
- Internal posting expires on December 15 at 5pm MST_

The Employee Experience Coordinator will be accountable for providing a range of HR operational services including providing information and guidance to managers and employees on HR issues of basic to moderate complexity, as well as supporting the day-to-day coordination, delivery and administration of various HR services and programs.

We are looking for a continuous improvement mindset who excels in the challenge of employee relations, and possess outstanding organizational, communication, and interpersonal skills. Strong problem-solving skills and the ability to prioritize competing demands are important for success in this role.

*
Essential Duties & Responsibilities*
The responsibilities of this role include, but are not limited to:
*
Proactively supports the development, implementation, and delivery of all core HR processes in the Business within the broad categories of employee relations, engagement, compensation, talent attraction, and learning & development
- Guide and advise managers and employees on employee relations matters, escalating more complex situations as required
- Investigate employee relations issues including employee matters and performance concerns while maintaining confidentiality, consistency and sensitivity
- Answer questions utilizing regarding various HR policies, programs and practices in areas such as pay/benefits, accommodations, return to work planning, leaves of absence, learning and development, etc.
- Partner with internal stakeholders to develop and implement initiatives as it relates to employee engagement, and HR strategic planning.
- Assist with reporting HR metrics and development of HR reporting, HR systems troubleshooting and administration
- Support in the coordination of various HR activities including new employee onboarding, off-boarding activities, payroll, benefits,
- Liaise with other stakeholders as required supporting the employee lifecycle
- Ensure employee files and sign-off requirements are accurate and up-to-date
- Prepare and provide materials in support of employee programs
- Support recruitment, payroll, training, compliance and other HR administrative activities as needed

**Qualifications/Competencies**:
The individual in this role will have the following:

- Diploma or degree in Human Resources and 3 years of related experience in HR service delivery or equivalent combination of education and experience. CPHR Designation is an asset.
- Strong understanding of HR policies and program principles and practices
- Strong understanding of related legislative rules and regulations (e.g., Employment Standards, Human Rights)
- Demonstrated proficiency with Microsoft Office products, internet and HR systems.
- Experience with Criterion HCM is an asset.
- Strong coordination and planning skills, with superior attention to detail and accuracy
- Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
- Strong process orientation and problem-solving skills
- Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels
- Ability to build strong working relationships with all stakeholders
- Being adaptable and able to work in a changing environment
- Proven ability to work independently as well as within a team environment
- Very strong customer service orientation
- Highly motivated, self-starter with strong learning orientation
- Ability to understand employee relation issues and communicate solutions effectively, professionally, and respectfully
- Demonstrated respect to diverse communities, backgrounds, identities, gender, and sexualities with an understanding of terminology and pronouns.
- Ability to communicate cross-culturally and work effectively with individuals and groups, including those with socially marginalized identities and experiences
- Criminal Record Check, Child Intervention Check, and Reference Checks will be required as part of pre-employment screening.

*
Why Heritage?*

As a children and family services provider, Heritage Family Services is a person-focused, service-oriented team with a predominantly attachment-based, developmental approach to caregiving. Direct care staff are trained in Therapeutic and Nonviolent Crisis Intervention and supported through a skilled Clinical Team to support growth and change in all of our persons served. With an upstanding record of serving children and families for forty years in Alberta, Heritage Family Services’ values of authenticity, service, quality, and responsibility draw both new and experienced human services professionals to build long, rewarding careers in a positive, fulfilling environment.

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