Central Delivery Coordinator

6 months ago

Calgary, Canada Rona Inc. Full time

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

**Our expectations**:
Under the direction of the Central Delivery Operations Manager, the Central Delivery Coordinator is responsible for coordinating orders for home delivery originating from the Distribution Center (DC), providing after-sales support for delivered appliances and maintaining relationships with Final Mile carriers. The Coordinator may focus on one or more area of responsibility, cross-training in all areas of responsibility of the team will be required.
- **Location**: Rocky View Distribution Center, 111 High Plans Trail, Rocky View, AB, T4A 0P7
- **Shift**: Monday to Friday 6:00 am to 2:30 pm

**Your role**:

- Maintain a high level of trusts with carriers and stores in order to make quick decisions to best service the customer
- Mange carrier manifests
- Release and manage daily Home Delivery orders based on Final Mile carrier schedule
- Manage store order cancelations and changes
- Correct store inventory and issue credit for appliance damages, defects, and failed or incomplete home deliveries
- Arrange Return to Vendor (RTV) for products that can be returned to the vendor for credit or coordinate shipment to auction facility for other damaged appliances
- Maintain Mid-mile hub inventories
- Other duties as required

**The qualifications we are looking for**:

- 1-2 years of previous experience in a warehouse/distribution center (an asset)
- Proficiency with Warehouse Management System (WMS) and Microsoft Excel
- Excellent communication, time management and organizational skills
- Strong customer service skills
- Ability to multitask and handle change well
- Strong attention to detail
- Strong analytical and problem-solving skills
- Ability to build rapport and trust with others

**Your benefits of working for RONA inc.**:
By joining the RONA inc. family, you’ll enjoy many benefits, such as:

- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA inc. locations)
- Benefits: group insurance, retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

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